About the Company

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

The purpose of the role is to bring proven experience as a Business Analyst working on SaaS products within agile delivery environments. You will play a key role within the IMSERV Astral Product Team and will be responsible for validating and translating market opportunities into clear, actionable requirements that the Astral development teams can deliver with confidence, while supporting the wider product strategy. You will also support commercial bids and propositions to help roll out IMSERV Astral to new and existing clients, while working closely with IMSERV’s operations, IT, commercial and customer-facing teams to assess dependencies and understand the potential impact of new requirements across the business.

This is not a traditional requirements-gathering role. We are looking for a Business Analyst with a strong product mindset who can engage directly with customers and stakeholders, understand the underlying business need behind requests and ensure proposed solutions align with the strategic direction of the platform.

Responsibilities

• Work with the Product Director and Technical Architect to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed.
• Act as the voice of the product, balancing customer requirements with the broader product strategy and platform roadmap.
• Facilitate constructive conversations that build stakeholder understanding and buy-in when requirements do not align with strategic product objectives.
• Engage directly with customers and stakeholders to understand the underlying business problem, challenging proposed solutions where appropriate to ensure alignment with product direction.
• Turning agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with precision on entitlement and data rules.
• Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release.
• Document how key business and customer processes work today, design future states with stakeholders and quantify the difference.
• Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome.
• Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back.
• Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed.