Department for Work and Pensions (DWP)
Business Analyst
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Job Summary
We have a number of exciting Business Analyst opportunities available across DWP Digital, including Debt, Health & Disability Services, Working Age Services and Hybrid Cloud. Five vacancies are within the Working Age Services team and are available in Birmingham, Leeds, Manchester and Newcastle. The remaining opportunities are available in Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield.
As a Business Analyst, you will play a vital role in shaping and delivering digital transformation that supports millions of users across the UK. Working within multidisciplinary teams, you will help bridge the gap between business needs and technical solutions, ensuring that products and services deliver meaningful outcomes and value.
This is an opportunity to contribute across the product delivery lifecycle, working in Agile environments to support the design and delivery of services that meet user and business needs. You'll collaborate with a wide range of stakeholders, applying business analysis techniques to help define solutions, improve processes and support effective decision making.
Joining DWP Digital means becoming part of a thriving Business Analysis profession where learning and development are actively supported. You'll have access to experienced Senior and Lead Business Analysts, an established community of practice, and opportunities to broaden your skills, expand your experience and progress your career. As you develop, you'll also have opportunities to support and mentor colleagues at earlier stages of their Business Analysis journey.
Please note: As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.
Job Description
- You'll be working within a transformational multi-disciplinary team utilising agile methodologies.
- Communicate effectively across both technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.
- You'll translate business problems and user needs into backlogs of detailed requirements to deliver value and great outcomes for our users or for the solution that align to best practice.
- Advise the Product Manager in agreeing the suitable mix of epics, features & stories for each sprint, as well as active contribution towards prioritisation activities.
- Conduct research and analysis to understand business processes and activities that impact and that are impacted by the product or service. Select the appropriate best practice techniques to model business processes, existing and new, in order to achieve consensus.
- Lead workshops, interviews, and other investigation techniques to effectively understand the business problems, business needs and user needs.
- Be responsible for improving your own knowledge of Business Analysis and Agile principles, methods, tools and techniques.
- Play an active role within the BA community, coaching and supporting other members of the community.
- Contribute to the development of others through coaching, mentoring and knowledge sharing, with opportunities to undertake line management responsibilities where applicable.
Person specification
When Giving Details In Your Employment History And Personal Statement You Should Highlight Your Experience In Line With Essential Criteria Below
- Lead criterion - Significant experience of working across the full breadth of the Business Analyst role.
- Experienced in using a wide range of analysis techniques to understand the problem and needs.
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If you would like to learn more about the role, please contact Aisha.gultasab@dwp.gov.uk.
Technical skills
We'll assess you against these technical skills during the selection process:
- Defining and managing business needs, user needs and requirements
- Stakeholder relationship management
- Business Modelling
Salary Information
Pay for this role is from £44,447 to £46,547.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Benefits
Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Ability, Experience and Technical skills.
Stage 1: Application
Your Application Will Consist Of Four Parts
- A Personal Details application form.
- Civil Service Verbal Test.
After submission of the first stage of your application, you will be invited to complete the civil service verbal test. If you successfully pass the test, you will be invited to complete the final stages of the application.
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Please complete the online test as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is 19/10/2026 at 23:55hrs. Please allow sufficient time to complete the online test and your full written application before the deadline. If you fail to complete the online test and full written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.
You will be directed to the Talogy - True Talent – Scheduled Maintenance Window Webpage for online tests during an outage.
Our online test supplier will be performing scheduled maintenance between 4 p.m. and 7 p.m. on 11th October 2026. You will be unable to access tests during this period.
If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.
Following successful completion of the test, you will then be asked to complete:
- Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.
- Personal statement - up to 500 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.
Further details around what this will entail are listed on the application form.
Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
An initial sift will be conducted against the lead criterion outlined above and will be based on the information provided in your employment history. Candidates who successfully pass the initial sift will progress to a full sift, where the selection panel will assess your personal statement.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
Skills
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Technical Skills:
- Defining and managing business needs, user needs and requirements
- Stakeholder relationship management
- Business Modelling
Interviews will take place from late November 2026. Interview dates to be confirmed.
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