We are looking for a proactive and detailed business analyst to join a motor finance remediation operation.

As a business analyst, you will be responsible for the day-to-day support of the project, reviewing the functional and non-functional requirements, mapping solutions, and keeping the project on track.

What you’ll be doing:

• Act as a bridge between clients and internal SMEs to ensure clarity and alignment on remediation workflows.
• Lead requirements gathering, including detailed business process mapping across complaints, DCA remediation, and finance workflows.
• Facilitate workshops with client stakeholders to understand current-state processes, data structures, and end-client needs.
• Translate business requirements into clear functional specifications for both workflow and data elements.
• Support the creation and presentation of remediation treatment options to end clients, ensuring these are understood, risk-assessed, and aligned with regulatory expectations.
• Work closely with the implementation consultant to ensure all requirements are captured and ready for configuration in the managed service workflow solution.
• Conduct gap analysis between current and target operational states.
• Validate solution designs, process flows, SLAs, and decision rules before client sign-off.
• Support UAT planning and execution, including test case development, defect triage, and stakeholder walkthroughs.
• Ensure clients are fully prepared for go-live, including readiness across data, operational processes, comms, controls, and staff training needs.
• Produce high-quality documentation: BRDs, user journeys, decision matrices, data definitions, and risk/issue logs.