Netrolynx AI
Business Analyst
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About The Company
Expleo UK Ltd is a global engineering, technology, and consulting service provider dedicated to delivering innovative solutions that drive business success. With a strong presence across various industries, including financial services, automotive, aerospace, and telecommunications, Expleo leverages its expertise to help organizations navigate complex digital transformations. The company prides itself on fostering a collaborative environment that encourages continuous learning, innovation, and excellence. Committed to sustainability and diversity, Expleo UK Ltd strives to create a positive impact for clients, employees, and communities alike.
About The Role
We are seeking an experienced Business Analyst to join our dynamic team supporting strategic Claims and Customer Relationship Management (CRM) transformation initiatives. This role is pivotal in bridging the gap between business needs and technological solutions within a fast-paced Agile environment. The successful candidate will play a key role in analyzing complex processes, eliciting requirements, and translating them into functional specifications that enable seamless delivery by development teams. This position offers an excellent opportunity to work on high-impact projects, collaborate with cross-functional teams, and contribute to the digital evolution of our client's operations.
Qualifications
- A bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- Proven experience as a Business Analyst, preferably within financial services or insurance sectors.
- Strong understanding of Agile methodologies and experience working within Scrum or Kanban frameworks.
- Excellent analytical, problem-solving, and communication skills.
- Proficiency in requirements gathering, process modeling, and documentation tools.
- Experience with user story creation, backlog management, and acceptance criteria definition.
- Knowledge of CRM systems, claims management processes, and related technologies is advantageous.
- Ability to work collaboratively with diverse stakeholders, including Product Owners, Solution Architects, and technical teams.
- Certifications such as CBAP, PMI-PBA, or Agile certifications are a plus.
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Responsibilities
- Analyze existing business processes, systems, and requirements to identify opportunities for improvement and support transformation projects.
- Elicit, document, validate, and manage detailed business and functional requirements across multiple workstreams.
- Translate business needs into clear, actionable functional specifications, user stories, and acceptance criteria that are ready for development.
- Conduct current-state and future-state analysis, identifying gaps, dependencies, risks, and potential impacts of proposed solutions.
- Develop comprehensive documentation including business rules, workflows, process maps, data requirements, and integration points.
- Collaborate closely with Solution Architects, Product Owners, and technical teams to define scalable, feasible solutions aligned with business objectives.
- Ensure backlog items are well-defined, meet the Definition of Ready, and facilitate smooth sprint planning and delivery.
- Support Agile ceremonies such as backlog refinement, sprint planning, and retrospectives to promote continuous improvement.
- Work with development and testing teams to clarify requirements, support solution delivery, UAT, and defect resolution processes.
- Maintain traceability of requirements throughout the project lifecycle to ensure delivery aligns with business expectations.
- Facilitate workshops and stakeholder engagement sessions to gather comprehensive requirements and build consensus.
- Build and maintain strong relationships with business stakeholders, SMEs, and delivery teams, providing expert analysis and recommendations to support decision-making.
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Benefits
At Expleo UK Ltd, we value our employees and offer a comprehensive benefits package designed to support your professional and personal growth. Our package includes competitive salary packages, flexible working arrangements, and opportunities for career development through training and certification programs. Employees also enjoy health insurance, pension schemes, and paid leave policies. We foster an inclusive work environment that encourages innovation, collaboration, and continuous learning, ensuring you have the resources and support needed to excel in your role. Additionally, Expleo promotes work-life balance and offers various wellness initiatives to promote overall well-being.
Equal Opportunity
Expleo UK Ltd is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law. We believe that a diverse workforce enhances our ability to deliver innovative solutions and better serve our clients. We are committed to fostering a workplace culture where everyone feels valued, respected, and empowered to contribute to our collective success.
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