HM Revenue & Customs
Business Analyst
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Business Analyst - HMRC's Enterprise CRM
As Business Analyst you will be working on HMRC's enterprise CRM, working closely with a Product Manager to capture, understand and analyse both business needs and customer needs for our future eCRM products.
Key Responsibilities
- Define and capture requirements
- Gather, analyse, document and validate business, user, functional and non-functional requirements; manage these throughout the discovery lifecycle using HMRC standards.
- Clarify problems and shape solutions
- Work with architects, product teams and operational experts to clearly articulate problem statements and support early design direction across DPP workstreams (Digital Format Design, Mailbox, Digital Opt-Out, Infrastructure & API modernisation, SEES
- Stakeholder engagement
- Engage proactively with programme stakeholders—including CDIO teams to ensure requirements reflect organisational, customer, and legislative needs.
- Support discovery activities
- Contribute to journey mapping, process understanding, data exploration, and the assessment of user and operational needs across the programme’s digital communication and mailbox journeys.
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Essential Skills:
- Experience of Business analysis or using Analysis skills in a similar environment
- Experience of working in a multi-disciplined team within an IT environment
- Demonstrable knowledge of Analysis tools and techniques
- You must have a solution focused approach with a passion for continuous improvement
- You must be able to solve problems in an efficient and effective manner
- Considerable professional working experience of building and maintaining positive relationships
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Desirable Criteria:
- Experience working with user needs and implementation of solutions to meet user needs that are built on low code technologies (the specific technology isn't as important)
Expected Outputs
- Business requirement and acceptance criteria pack (Epics, features, user stories) and (Functional and Non functional req)
- Current state and future state analysis
- Traceability and benefit mapping
- Discovery workshop inputs and output support, options analysis to support trade off decisions
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