Business Analyst

Essential

• Significant experience of business analysis, service design, process improvement, operating model development or a closely related discipline in a complex change, transformation or organisational design environment.
• Ability to lead discovery and analysis activity for complex business problems, working with ambiguity to define business needs, assess options and translate analysis into clear recommendations, requirements and delivery outputs.
• Strong practical knowledge of business analysis techniques, including requirements elicitation and management, process mapping, gap analysis, impact assessment, option appraisal, benefits definition, workshop facilitation and structured documentation.
• Experience of shaping future-state services, processes, operating arrangements or target operating model components, ensuring proposals are practical, evidence-based and aligned to organisational priorities.
• Experience of working across multiple teams, functions or organisations to identify dependencies, risks, handoffs, controls, data considerations and opportunities for improvement.
• Ability to produce high-quality analytical outputs, such as business cases, options appraisals, requirements catalogues, process maps, service designs, gap analyses, impact assessments, business rules, acceptance criteria and benefits measures.
• Understanding of business readiness, mobilisation and transition requirements, including the practical implications of change for people, processes, systems, data, training, controls and adoption.

Desirable

• Experience of supporting change in local government, combined authorities, public service reform, statutory transition or another regulated multi-stakeholder environment.
• Experience of digital change, system implementation, data migration, reporting design or business readiness activity.
• Knowledge of recognised business analysis methods, tools or qualifications, such as BCS business analysis practice, BPMN, Agile, Lean or service design approaches.
• Experience producing analysis artefacts such as user journeys, service blueprints, requirements catalogues, acceptance criteria, decision flows or benefits measures.

We do not expect you to meet every one of these criteria. If you are excited by the role and bring most of what we are looking for, we want to hear from you.

Why join the HSCCA?

We are building the HSCCA on the basis that how we work is as important as what we deliver. We want people who bring energy, drive, and authenticity - who are proactive, open to challenge, and motivated by progress rather than process. We value collaborative leadership: the ability to bring people together across organisational boundaries, respect the expertise of others, and create shared direction without needing to own everything.

We act in line with the Nolan Principles. We use public money responsibly, make evidence-based decisions, and hold ourselves to high standards of integrity, inclusion, and accessibility. We expect feedback to be given and received constructively, challenge to be welcomed, and relationships to be built on openness, trust, and mutual respect.

This is a complex, fast-moving environment. We need people who are energised by that.

Selection process

Your application will progress through the following stages:

1. Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered.

2. Telephone Interview If shortlisted, you will be invited to an initial telephone interview.

3. Face-to-face Interview If shortlisted, you will be invited to a face-to-face interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.

4. Feedback Feedback will be provided following the final face-to-face interview stage. Please note that feedback is only available to candidates who attend the final stage interview stage. Successful candidates will then be considered for an offer.

What the HSCCA will offer in return?

As we take on new responsibilities devolved from Government, you will have a genuine opportunity to contribute to building a public service organisation that does things differently.

Our reward package includes:

• A flexible working environment, with hybrid working arrangements as standard (minimum 2 days per week in our office)
• A competitive salary and benefits package
• Investment in your professional development and leadership growth
• The chance to work alongside a leadership team that is committed to building an organisation where people thrive
• Membership of the Local Government Pension Scheme

The HSCCA is committed to creating a diverse, inclusive and accessible workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds and lived experiences, particularly those from groups that are currently underrepresented in our workforce. This includes people from ethnic minority communities, disabled people, neurodivergent people, LGBTQ+ people, parents and carers, and individuals from lower socio-economic backgrounds. We are committed to removing barriers to employment and encourage candidates to let us know about any reasonable adjustments they may need at any stage of the recruitment process.

Further information

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

We are committed to fair and inclusive recruitment. As part of this, we use anonymous shortlisting to ensure candidates are assessed solely on their skills, experience, and suitability for the role.