HM Revenue & Customs
Business Analyst (CoTax Futures)
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Job Description
We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.
Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!
Overview
We are seeking an experienced Business Analyst (BA) to support CoTax Futures, focusing on delivering business change within a complex, high volume tax processing environment.
This is a contract opportunity to contribute to a high-profile area of HMRC, working within a multidisciplinary delivery environment where Business Analysis plays a key role in shaping requirements, assessing impacts, managing risks and supporting the successful delivery of business change across Corporation Tax services.
The successful candidate will initially support CoTax Futures; however, as portfolio priorities evolve, there may be opportunities to apply their skills and experience across other Business Tax programmes.
Business Tax is responsible for supporting the administration and delivery of tax services that underpin some of the UK's largest and most complex tax regimes. The area plays a critical role in ensuring businesses can meet their tax obligations while enabling HMRC to operate effective, secure and resilient digital services.
CoTax Futures is a key part of the Business Tax portfolio, focused on maintaining and evolving the Corporation Tax service. The programme delivers business and technology change across a complex, high-volume tax processing environment. Working across multiple stakeholder groups, suppliers and technical teams, CoTax Futures supports the delivery of sustainable, customer-focused solutions while ensuring the continued stability and integrity of critical tax services.
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Key Responsibilities
Requirements Gathering & Analysis
- Elicit, document, and validate business and system requirements
- Translate business needs into clear, structured requirements and user stories
- Work closely with business SMEs to understand operational processes and pain points
Impact Assessment
- Perform end-to-end impact analysis across CoTax systems and dependent services
- Identify risks, dependencies, and downstream impacts on live services
- Support decision-making by clearly articulating change implications
Stakeholder Collaboration
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Engage with a wide range of stakeholders, including
- Business teams
- Product managers, IT Delivery Managers and technical teams
- External suppliers (e.g. Capgemini)
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Facilitate workshops, discussions, and requirement walkthrough sessions
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Act as the bridge between business and technology
Delivery Support
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Support project delivery through
- Refinement of requirements
- Managing backlog items
- Clarifying queries during build and testing phases
- Contribute to governance artefacts (e.g. RAID logs, documentation, reporting)
Documentation & Artefacts
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Produce high-quality documentation including
- Requirements (BRDs, user stories, acceptance criteria)
- Process maps / business flows
- Impact assessments
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Ensure traceability from requirements through to delivery
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Essential Criteria
- Proven experience as a Business Analyst in large-scale IT delivery environments
- Strong expertise in: Requirements elicitation and documentation, Impact analysis across complex systems
- Experience working in BAU environments alongside change delivery
- Experience of managing and influencing senior stakeholders with competing expectations utilising different styles of communication
- Ability to work in multi-disciplinary teams (BA, DM, Technical, Supplier)
- Experience leading BAs and delivering complex Business Analysis work across projects or programmes.
- Experience delivering Business Analysis activities across migration and modernisation programmes
Desirable Criteria
- Tax or civil services experience preferred
Expected Outputs
The successful candidate will help ensure:
- Clear and complete requirements for CoTax changes
- Reduced delivery risk through robust impact analysis
- Strong alignment between business needs and technical delivery
Our Values
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.
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