Business Analyst - CRM SaaS implementations

oomi provides CRM and digital solutions to professional bodies, trade associations, and other membership organisations across the UK.

We're looking for an experienced Business Analyst to play a key role in implementing oomi for our clients. This is a highly client-facing role. You'll work with organisations to understand how they operate, challenge and clarify their requirements, determine how those needs can best be met using the oomi platform, and translate the agreed solution into clear requirements for our delivery teams.

We're looking for someone who can do more than document what a client asks for. A good BA at oomi needs to understand the underlying business problem, distinguish genuine requirements from preferences, challenge unnecessary complexity, and help clients make good decisions.

The Role

You'll become an expert in the oomi platform and use that knowledge alongside strong business analysis and consultancy skills.

• Lead discovery workshops, understand business processes and objectives, undertake fit-gap analysis, and help clients determine how oomi should be configured to support their organisation.
• Where requirements cannot be met through standard functionality, you'll define the requirement clearly enough for our technical teams to design, estimate, build, and test the appropriate solution.
• You'll remain involved throughout implementation, providing continuity between what was originally agreed with the client and what is ultimately delivered.

What You'll Be Doing

• Lead client discovery and requirements workshops.
• Understand clients' organisations, processes, objectives, and underlying business problems.
• Capture, analyse, and prioritise business and functional requirements.
• Challenge requirements constructively where there is a simpler or better way of achieving the client's objective.
• Carry out fit-gap analysis against the oomi platform.
• Recommend solutions using standard product functionality wherever possible.
• Help configure and demonstrate prototypes to validate proposed solutions.
• Produce clear Confirmation of Requirements and solution documentation.
• Translate requirements into well-structured user stories, acceptance criteria, and delivery tasks.
• Work with Engineering, QA, Data, and other specialists to ensure requirements are understood and feasible.
• Maintain traceability between agreed requirements and delivered solutions.
• Identify scope changes and ensure these are raised with the Project Manager rather than quietly absorbed into delivery.
• Identify risks, assumptions, and dependencies and communicate them clearly.
• Support estimation and scoping of client change requests.
• Provide solution guidance throughout implementation and help resolve ambiguity or conflicting requirements.
• Deliver solution playbacks and contribute to client training where appropriate.
• Feed recurring client requirements and product gaps back into the Product team.
• Help improve oomi's analysis, discovery, and implementation practices.