Gazelle Global
Business Analyst – D365 / CRM Transformation
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Business Analyst – D365 / CRM Transformation (6-Month Contract)
Location: Warwick (Hybrid – 3 days onsite)
A leading financial organisation is seeking an experienced Business Analyst to support a major Customer Excellence transformation programme. You will play a key role in bridging business requirements with technology solutions, supporting CRM migration and the delivery of a new Charging & Billing platform.
Key responsibilities:
- Gather, analyse, and document business, functional, and data requirements.
- Support Salesforce to Microsoft Dynamics 365 migration activities, including process analysis, data mapping, and testing.
- Define requirements for Power Platform-based Charging & Billing solutions.
- Create process maps, user stories, acceptance criteria, and functional documentation.
- Support SIT/UAT activities and business validation.
- Work closely with stakeholders, developers, data teams, and governance teams.
- Identify process improvements and automation opportunities.
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Required experience:
- 3+ years’ experience as a Business Analyst within digital, data, or transformation programmes.
- Strong requirements gathering, process mapping, and stakeholder management skills.
- Experience with CRM platforms (Salesforce and/or Microsoft Dynamics 365).
- Understanding of data mapping, data flows, and migration projects.
- Experience working in Agile environments.
- Exposure to Power Platform, billing/charging processes, utilities, energy, or regulated industries is desirable.
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This is a 6-month contract opportunity offering a strong daily rate for a Business Analyst with CRM, D365, and transformation experience.
For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
Josh@gazellegc.com
+44 7908143845
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