FedEx
Business Analyst – Data, Insights & Workforce Management (Global Trade Services)
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Are you passionate about turning data into actionable insights that drive operational excellence? Join FedEx Global Trade Services (GTS) as a Business Analyst supporting a strategic transformation initiative focused on workforce management, operational visibility, data governance, and intelligent decision-making across Europe.
In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workforce management capabilities, AI governance processes, and data-driven business improvements. You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience.
We have an exciting opportunity for you to join our team as a Business Analyst – Data, Insights & Workforce Management (Global Trade Services).
Position Summary
Are you passionate about turning data into actionable insights that drive operational excellence? Join FedEx Global Trade Services (GTS) as a Business Analyst supporting a strategic transformation initiative focused on workforce management, operational visibility, data governance, and intelligent decision-making across Europe.
In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workforce management capabilities, AI governance processes, and data-driven business improvements. You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What You Will Be Doing
- Partner with Operations, Compliance, Technology, and Data & AI teams to identify opportunities for productivity and process improvements.
- Gather, analyze, and document business requirements for data, reporting, workforce management, and transformation initiatives.
- Support the development of Power BI dashboards and operational performance reporting.
- Analyze data to identify trends, risks, and opportunities for improvement.
- Gather and document business requirements for Workforce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Employee Self-Service, and Compliance & Risk Management solutions.
- Support AI governance and compliance activities, including documentation, controls, and audit requirements.
- Facilitate workshops, stakeholder discussions, user testing, and adoption activities.
- Translate business challenges into scalable data, reporting, and technology solutions.
- Support implementation of strategic workforce management, telephony, and operational performance initiatives.
- Facilitate workshops, process reviews, and requirements discussions.
- Support user acceptance testing (UAT), solution adoption, and change management activities.
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What Do You Bring With You
- Strong analytical and problem-solving skills.
- Ability to convert complex business challenges into practical solutions.
- Excellent communication and stakeholder management capabilities.
- Experience documenting business requirements, user stories, and process workflows.
- Ability to work effectively in cross-functional and international environments.
- Strong attention to detail combined with strategic thinking.
- Fluency in English, both written and verbal.
- Willingness to travel within Europe when required (up to 25%).
Preferred Qualifications
- Degree in Business, Engineering, Information Systems, Data Analytics, or a related field.
- Experience as a Business Analyst, Process Analyst, Product Analyst, or similar role.
- Experience with Power BI, reporting solutions, or business intelligence platforms.
- Understanding of data governance, data quality, and analytics concepts.
- Exposure to Artificial Intelligence, Generative AI, machine learning, or AI governance frameworks.
- Experience working within regulated or compliance-driven environments.
- Familiarity with Agile delivery methodologies.
- Experience within logistics, transportation, customs clearance, or international trade is an advantage.
- Business Analysis certification (CBAP, PMI-PBA, IIBA, or equivalent) is a plus.
What Do We Offer
- Opportunity to play a key role in the transformation of Clearance operations across Europe.
- Exposure to strategic initiatives with direct executive visibility.
- Experience working at the intersection of Data, AI, Operations, and Business Transformation.
- A collaborative and innovative international environment.
- Extensive professional development opportunities in analytics, AI, data governance, and digital transformation.
- Competitive salary and comprehensive benefits package.
- Flexible hybrid working arrangements.
- Tuition Assistance Program.
- Employee Assistance Program for you and your family.
If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you.
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Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
Firma FedEx poważnie podchodzi do filozofii, która stawia pracowników na pierwszym miejscu. Jesteśmy pracodawcą zapewniającym równe szanse rozwoju dla wszystkich i zaangażowanym w budowanie różnorodnego i wolnego od dyskryminacji zespołu pracowniczego.
Nasza firma
FedEx to jedna z największych firm świadczących usługi transportu ekspresowego, która konsekwentnie uznawana jest za jedną z 10 najbardziej podziwianych firm w rankingu magazynu „Fortune”. Każdego dnia FedEx dostarcza rozwiązania transportowe i biznesowe dla swoich klientów pochodzących z 220 krajów i na obszarze całego świata. Obsługa tej globalnej sieci jest możliwa dzięki wyjątkowemu zespołowi pracowników FedEx zaangażowanych w dostarczanie usług najwyższej jakości.
Nasza filozofia
Filozofia P-S-P (ang. People-Service-Profit – Ludzie-Usługa-Zysk) określa zasady leżące u podstaw każdej decyzji, polityki lub działania firmy FedEx. Nasza firma troszczy się o swoich pracowników, a oni w zamian zapewniają perfekcyjną obsługę naszych klientów, którzy z kolei nagradzają nas dochodem niezbędnym dla zabezpieczenia naszej przyszłej działalności. Najważniejszym elementem, dzięki któremu filozofia People-Service-Profit ma tak pozytywny wpływ na firmę, jest zamknięcie tego koła poprzez wprowadzenie zysków z powrotem do działalności i inwestowanie w naszych pracowników.
Nasz sukces w branży jest zasługą naszych pracowników. Dzięki naszej filozofii P-S-P stworzyliśmy środowisko pracy zachęcające członków zespołów do stosowania innowacyjnego podejścia podczas świadczenia jak najwyższej jakości usług dla naszych klientów. Troszczymy się o ich dobro i doceniamy ich wkład w działalność firmy.
Nasza kultura
Nasz sukces w branży jest zasługą naszych pracowników. Dzięki naszej filozofii P-S-P stworzyliśmy środowisko pracy zachęcające członków zespołów do stosowania innowacyjnego podejścia podczas świadczenia jak najwyższej jakości usług dla naszych klientów. Troszczymy się o ich dobro i doceniamy ich wkład w działalność firmy.
Równość, równe szanse i różnorodność (EO&D)
Największym atutem FedEx są nasi pracownicy. Dlatego zobowiązujemy się do budowania zróżnicowanego, sprawiedliwego i inkluzywnego środowiska pracy, opartego na równych szansach, szacunku i uczciwym traktowaniu wszystkich osób - niezależnie od tego, kim są. Zachęcamy do aplikowania, również wtedy, gdy masz wrażenie, że Twoje doświadczenie nie w pełni odpowiada wszystkim wymaganiom
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