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BUSINESS ANALYST (E-COMMERCE & MICROSOFT DYNAMICS 365)
£45,000 – £55,000
Lincolnshire – Office-based
Dynamics 365 / E-Commerce / Digital Transformation
daniel.massey@searchability.com
THE ROLE
An award-winning digital transformation consultancy in Lincolnshire is looking for an experienced Business Analyst to support a major, high-profile transformation programme spanning e-commerce platforms and Microsoft Dynamics 365. You'll confidently bridge the gap between business stakeholders and technical delivery teams — gathering and documenting requirements, analysing existing processes, identifying opportunities for improvement, and translating business needs into clear functional requirements. A key focus is supporting the implementation and integration of an e-commerce platform with Microsoft Dynamics 365. This is a hands-on role that demands excellent stakeholder engagement and previous experience on digital transformation programmes.
ABOUT THE CLIENT
Our client is an award-winning digital transformation consultancy specialising in innovative software solutions, enterprise systems and digital platforms for organisations across both the public and private sectors. This role sits within a wider transformation programme in a collaborative, fast-paced environment — an excellent opportunity to make an impact on a high-profile project.
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THE BENEFITS
- Permanent role on a high-profile, high-impact digital transformation programme
- A collaborative, fast-paced environment working alongside Product Owners, Project Managers, e-commerce specialists and delivery teams
- Genuine ownership across the full project lifecycle, from requirements through to UAT and user adoption
- Office-based in Lincolnshire with an immediate start available
THE BUSINESS ANALYST ROLE
- Lead business requirements gathering workshops with stakeholders at all levels
- Analyse current ("As-Is") processes and design future ("To-Be") processes
- Produce high-quality documentation — BRDs, functional specifications, user stories, process maps, gap analysis and use cases
- Support the implementation of Microsoft Dynamics 365 solutions and their integration with e-commerce platforms
- Analyse data flows, integrations and business processes
- Work alongside e-commerce specialists to improve customer journeys and online purchasing experiences
- Support backlog refinement, prioritisation and User Acceptance Testing (UAT)
- Identify risks, dependencies and business impacts throughout the lifecycle
- Support change management and user adoption activities
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ESSENTIAL SKILLS
- Business analysis within digital transformation programmes
- Delivering projects involving Microsoft Dynamics 365
- E-commerce platforms and online customer journeys
- Business process mapping and gap analysis
- Requirements elicitation, documentation and user story creation
- Stakeholder management at all organisational levels
- Running workshops and facilitating business discussions
- UAT planning and execution
- Working within Agile delivery environments
Highly desirable: Dynamics 365 Customer Engagement (CRM) or Finance & Operations; e-commerce platforms such as Shopify, Optimizely, Magento (Adobe Commerce) or BigCommerce; customer portals, payment gateways, CRM/API integrations, membership platforms; Azure DevOps, Jira, Visio or BPMN.
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