Business Analyst

Location: Edinburgh (Hybrid)

In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare is a global financial administration company, employing over 12,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, class action administration, deposit protection and most recently mortgage servicing.

Issuer Services operates across three lines of business. Registry & Corporate Actions delivers services ranging from transfer agency and share registry to complex, cross-border global capital markets transactions. Entity Solutions focuses on entity compliance and governance, while Investor Engagement supports issuers through investor intelligence, investor relations, and proxy solicitation.

A role you will love

The Business Analyst acts as the bridge between business stakeholders, Product Management and technology teams. The role is responsible for understanding business requirements, analysing processes and systems, defining solution requirements, and supporting the delivery of business and technology change initiatives.

The BA works closely with Product Owners, business leaders, developers, architects, testers and operational teams to ensure that business needs are translated into effective technical solutions that deliver measurable value.

Key responsibilities include:

• Lead stakeholder workshops and requirements gathering sessions.
• Elicit, analyse, document, validate and prioritise business requirements.
• Translate business needs into functional and non-functional specifications.
• Define user stories and acceptance criteria.
• Maintain requirements traceability throughout the project lifecycle.
• Assess the impact of requirement changes and manage approvals.
• Establish and maintain programme plans, milestones, dependencies and governance structures.
• Work closely with developers, architects and testers throughout the SDLC.
• Support solution design and ensure alignment with business objectives.
• Define business rules, data requirements, process flows and integration requirements.
• Participate in Agile ceremonies including backlog refinement, sprint planning and reviews.
• Support testing and business acceptance activities.
• Analyse current business processes and identify opportunities for improvement.
• Develop process maps and workflow diagrams.
• Recommend operational efficiencies and automation opportunities.
• Support continuous improvement initiatives across technology and business functions.
• Evaluate and standardise local processes - making sure they are as streamlined as possible.
• Prioritise, challenge and validate requirements - from stakeholders who are used to getting everything custom to their local area.
• Experience of working with global teams to create standard processes.