Together
Business Analyst - GTS (Servicing)
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Company Description
Benefits of working at Together
- Based on site in Cheadle (SK8 3GW) - Monday to Friday
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 950 colleagues help our customers throughout the UK, backed by the power of a £8 billion loan book.
Job Description
Working as a Business Analyst within our Group Technology Delivery Train; you will play a critical role in bridging the gap between business needs and technology solutions. You will be identifying, analysing, and documenting business requirements, ensuring that solutions align with strategic objectives and deliver measurable value. By working closely with stakeholders, SME’s, delivery teams, and product owners, you will ensure that business goals are clearly understood, effectively communicated, and successfully translated into actionable outcomes throughout the project lifecycle.
Working within an Agile/Waterfall framework, you will apply appropriate techniques such as; use cases, UML diagrams, etc whilst using a combination of analytical rigor, stakeholder collaboration, and agile delivery practices to ensure that business needs are effectively translated into impactful, high-quality solutions.
Across the gambit of Business Analysis/ Delivery/ Product Support, typical duties include:
- Elicit, analyse, document, and maintain business requirements and rules (functional, non-functional, technical, and MI) with full traceability, alignment to product goals, and safeguards against adverse change impacts.
- Define and control project scope while working with delivery teams and stakeholders to estimate effort (e.g. t‑shirt sizing), shape realistic business cases and plans, and maintain alignment to agreed objectives.
- Lead and maintain core product artefacts and process maps (current and future state) using industry-standard techniques (e.g. BPMN, wireframes, use cases), and perform DPIAs/DPAs to ensure robust, compliant data protection controls.
- Shape and manage delivery scope by contributing to the Programme Plan, prioritising the Sprint Backlog to PI Objectives and the Product Roadmap, decomposing requirements into Epics/Features, and engaging Data & BI on impacts.
- Drive agile delivery by creating and refining clear user stories and acceptance criteria with delivery teams, supporting agile design/prototyping, and continuously refining estimates under the Change Delivery Framework.
- Safeguard quality and governance by supporting testing, aligning scripts to requirements, performing pre-release verification, leading Show & Share sessions for feedback, and ensuring adherence to Together’s governance standards.
- Provide application support for core systems, managing production incidents and queries, resolving tickets in line with SLAs, and maintaining high customer service standards.
- Log, prioritise, and track bugs and recurring issues by business impact, performing root cause analysis and implementing corrective actions with development and infrastructure teams to improve stability.
- Support out-of-hours production releases, including post-implementation verification and early life support, while ensuring compliance with Change and IT Operational Policies and Procedures.
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Qualifications
Candidates with a good blend of the skills and experience below will be highly regarded:
- Candidates with experience i.e. finance, Mortgages, insurance etc etc. will be highly regarded
- Commercial/ Business Change experience along with Tech is preferred but not essential.
- Proven ability to plan, design, and lead effective workshops.
- Strong analytical mindset with a solid understanding of structured business analysis techniques.
- Excellent presentation, written, and verbal communication skills.
- Confident operating across all levels of the business, with the ability to adapt communication style to suit different audiences.
- Skilled in stakeholder management, with the confidence to challenge constructively when appropriate.
- Capable of translating complex business and technical requirements into clear, actionable insights for delivery teams.
- Proven ability to work effectively in both Agile and Waterfall environments, participating in sprint planning, backlog refinement, and retrospectives
- ISEB Diploma in Business Analysis (achieved or currently pursuing) is preferred.
- Proficient in creating BPMN process maps, UML diagrams, wireframes, and traceability matrices to support solution design.
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Additional Information
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
#TMHP
Working Hours: Standard (09:00am-17:30pm)
Department: Business Change
Office or Field Based: Office Based (Cheadle, SK8 3GW)
Contract type: Permanent
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