HCLTech
Business Analyst - ITSM
United Kingdom
Posted about 22 hours ago
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Business Analyst - ITSM
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We are looking for a Business Analyst - ITSM for a 3 months contract. This is a remote opportunity, however, you must reside in UK. You should have work authorization for UK.
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Job Responsibilities
- Assess each existing ITSM process and the transformation to the global guideline and target state.
- Ensure the technical set up to enable ServiceNow discovery is completed within a specified time frame.
- Oversee training and knowledge enablement, ensuring new resources fully understand the group processes and way of working.
- Coordinate between project resources, local technical teams and internal functions to ensure work packages are delivered in a streamlined manner.
- Produce documentation to compliment procedures and process designs from local as-is ITSM to target ITSM.
- Work with the local teams and internal SMEs to ensure each entity is information domain compliant based on DORA guidelines.
- Support decision making and provide direction for ITSM process roll out.
- Prepare project governance focusing on clearly defining roles, responsibilities, and decision making mechanisms to ensure transparency, effective communication, and consistent management throughout all stages of the project.
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