Impellam Group
Business Analyst
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Business Analyst | Contact Centre Transformation | Life & Pensions
6-Month Contract (Strong Extension Likely) | Remote (UK-Wide) | Once-a-Month in Edinburgh
We're hiring 2 Business Analysts for a high-profile Contact Centre Transformation programme at a major Life & Pensions business — replacing a core customer contact platform that's approaching end-of-support.
You'll sit inside a newly-forming Agile team, working directly with Product Owners, Platform Owners, architects and business stakeholders to shape requirements and drive delivery on a platform migration that will define the next 18+ months of customer operations.
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What you'll do
- Elicit and document requirements; run workshops to nail down outcomes
- Own user stories, acceptance criteria and backlog refinement
- Drive sprint planning and Agile ceremonies
- Challenge existing process and push improvements through
- Manage stakeholders across business and tech
- Unblock risks and dependencies
What you'll bring
- Solid BA experience on large-scale, Agile change programmes (2-week sprints)
- Strong requirements gathering, backlog management and workshop facilitation
- Sharp stakeholder management — confident challenging people constructively
- A proactive, self-starter mindset
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Nice to have
- Contact Centre or Financial Services / Life & Pensions background
- Platform migration/modernisation experience
- Familiarity with Microsoft contact centre tech
- Edinburgh-based (useful, not required)
The details
- 6 months initial, likely extended
- Competitive day rate, through umbrella
- Remote, UK-wide — one office day in Edinburgh per month
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