HM Revenue & Customs
Business Analyst
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Business Analyst
The role of the Business Analyst is to understand and analyse user and business needs. They ensure outcomes align with the service vision and business strategy by bridging current and future business models and delivering to the business architecture. They constructively challenge and act as critical friends to achieve fit-for-purpose solutions. They facilitate collaboration and lead effective communication with all stakeholders to support design, build, and delivery to meet user needs.
Responsibilities:
- Requirement Gathering: Leads research and collects business requirements based on those articulated for the project. Determines the need and value of these activities according to the context.
- Process Modelling: If necessary, uses various tools and techniques to map 'As-Is' and 'To-Be' business processes.
- Gap Analysis: Compares requirements against the current state and the target state to identify opportunities for successful business requirements needed for the transition.
- Impact Analysis: Analyses the potential consequences of a change and estimates necessary modifications to achieve that change. Focuses on scoping changes within the overall project design and identifies potential stakeholders.
- Stakeholder Management: Collaborates with business owners, business change leads, and users to ensure a shared goal is achieved.
- Business Improvement: Coordinates with business improvement teams to identify enhancements and solutions to deliver defined project benefits.
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Essential Criteria:
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- Proven experience of:
- Working in government
- Delivering transformation projects and programmes (not digital experience)
- Leading & collecting business requirements and being able to identify those which meet the needs of the programme vs the “nice to haves”
- Mapping out the future design
- Supporting the PM and PMO in building plans and managing risks etc.
- Analysing the potential consequences of a change and estimates necessary modifications to achieve that change.
- Managing a vast and diverse range of stakeholders
- Proven ability to deal with:
- Fast pace environment
- Ambiguity
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