The role will work to drive faster engagement and adoption of the technology changes that impact colleagues. These improvements will increase benefit realisation, value creation, ROI and the achievement of key results and outcomes.

You will be working alongside Senior Business Analysts, assessing the impact and scale of the technology change then using that output to inform engagement and communications plans, that will go on to be executed by you and the team. To ensure a consistent tone of voice and approach across Colleague Technology, you will be working with business champion groups and colleague communications.

You will be working on delivering the insight and processes to support the NBS device refresh roadmap and the migration of colleagues to NBS devices and systems. Collaborating with the team of Business Analysts, Engineers and Testers and maintaining appropriate governance and solution traceability.

About you

As a minimum requirement, you’ll have:

• A passion for defining and delivering high‑quality services and user experiences, which support large‑scale IT change across the organisation
• The ability to be curious, with a willingness to learn and have a growth mindset, be adaptable and enjoy problem solving
• Extensive business analysis skills, grounded in a background of delivering IT change to an organisation
• Experience of producing communications material and business processes to support the adoption of IT system changes and encourage the uptake of the latest Microsoft 365 features, improving effectiveness and collaboration across Nationwide
• Ability to drive end‑user engagement at scale, encouraging colleagues across the organisation to book and complete their device refresh or migration
• Ability to work at pace and respond flexibly to rapid change in needs/demands using an agile approach
• Excellent verbal communication and stakeholder management skills, with the ability to challenge and influence where required, whilst building collaborative relationships across the business

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy].

If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support].

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [Recruitment.Support@nationwide-jobs.co.uk].

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