SoftNice UG
Business Analyst - Point of Sales Reporting & Analytics
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Duration: ASAP - 31/12/2026 - possibility for extension
Job Description
The Business Analyst translates business needs, processes, and stakeholder requirements into clear, actionable requirements that support product delivery.
Working closely with Product Managers and the business, the Business Analyst provides detailed analysis, documentation, and requirement structures. The role translates product vision, priorities, and objectives into well-defined features, user stories, process flows, and acceptance criteria.
The Business Analyst acts as the bridge between product strategy and engineering execution, providing engineering teams with the context, clarity, and detail required to determine how solutions should be delivered. The role owns the quality and clarity of requirements and supports decision-making through structured analysis and data.
Assignment Objective
- Translate business needs, stakeholder requirements, business processes, product vision, priorities, and objectives into clear and testable requirements, features, user stories, process flows, and acceptance criteria.
- Provide structured analysis, documentation, and requirement clarity throughout product delivery, ensuring that delivered solutions align with agreed business requirements and intended outcomes.
Responsibilities
- Business Analysis and Requirements Management
- Elicit and document business needs, stakeholder requirements, business process requirements, and pain points through stakeholder interviews, workshops, process analysis, data analysis, and observation.
- Translate product vision, objectives, and priorities into clear features, user stories, process flows, and acceptance criteria.
- Ensure requirements are complete, testable, and aligned with product goals and business outcomes.
- Define and document current-state and future-state business processes.
- Document scope, assumptions, dependencies, and success criteria.
- Support Minimum Viable Product definition by refining and structuring requirements within the agreed product direction.
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Problem Solving and Decision Support
- Break down business problems into logical components and actionable work items.
- Conduct root cause analysis.
- Identify risks, assumptions, dependencies, and opportunities.
- Analyse business needs, requirements, process impacts, constraints, assumptions, and dependencies to support solution design and decision-making.
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Data and Insights
- Use data to validate business needs, requirements, and delivered outcomes.
- Define the business questions that products, reports, and dashboards are intended to answer.
- Translate stakeholder needs into clearly defined metrics, Key Performance Indicators, reporting requirements, and measurements.
- Document metric definitions, business rules, calculation requirements, and reporting use cases.
- Collaborate with Data Analysts and Engineers to validate that metrics, reporting outputs, and dashboards reflect agreed business requirements and definitions.
- Ensure dashboards and reports support business decisions and answer the intended questions.
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Delivery and Engineering Collaboration
- Partner with Engineering during refinement, build, testing, and release activities.
- Clarify requirements and resolve questions during delivery.
- Support backlog refinement and quarterly planning activities.
- Ensure delivered solutions align with agreed business requirements and intended outcomes.
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Stakeholder Engagement
- Act as a bridge between business and technical stakeholders.
- Facilitate a shared understanding of requirements, scope, assumptions, and impacts.
- Manage stakeholder expectations and identify potential risks or misalignment.
- Support product and delivery teams through structured communication and documentation.
Context
The role is part of Data & Analytics and works closely with:
- Product Management
- Engineering, including back-end, front-end, Machine Learning, and Data Science
- Data Analysts
- Business stakeholders
- Delivery teams
- Software vendors and implementation partners, where applicable
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The work covers technology, analytics, and digital product initiatives within agile delivery environments. It includes requirements management, business process analysis, reporting, dashboards, metrics, and Key Performance Indicators.
Required Skills
- Business analysis and requirements management
- Requirements elicitation, documentation, and management
- Stakeholder engagement and workshop facilitation
- Business process mapping
- Current-state and future-state process documentation
- Analytical problem-solving
- Root cause analysis
- Data analysis
- Metrics and Key Performance Indicator definition
- Reporting and dashboard requirements
- Business rule and calculation requirement documentation
- User story and acceptance criteria development
- Backlog refinement
- Structured documentation and facilitation
- Stakeholder management
- Clear communication
- Experience with Jira, Confluence, or similar tools
- Structured and detail-oriented approach to problem-solving
Qualifications
- Experience working as a Business Analyst, Product Analyst, Systems Analyst, or in a similar role.
- Experience gathering, documenting, and managing requirements within agile delivery environments.
- Experience facilitating stakeholder engagement and requirements workshops.
- Experience supporting technology, analytics, or digital product initiatives.
- Strong analytical and problem-solving skills.
- Understanding of business process mapping and requirements management.
- Understanding of data, reporting, Key Performance Indicators, and dashboard requirements.
- Experience working with Jira, Confluence, or similar tools.
- Excellent communication and stakeholder management capabilities.
- Strong documentation and facilitation skills.
- A structured and detail-oriented approach to problem-solving.
- A learning mindset and curiosity about new tools, technologies, and AI-enabled ways of working.
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