Sundayy
Business Analyst, Product
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About The Company
WTW, also known as Willis Towers Watson, is a leading global advisory, broking, and solutions company that helps organizations turn risk into a path for growth. As an inclusive employer and a proud member of myGwork – the largest global platform for the LGBTQ+ business community – WTW is committed to fostering a diverse and equitable workplace. Our innovative approach combines deep industry expertise with cutting-edge technology to deliver tailored solutions that address complex business challenges across various sectors. With a focus on integrity, collaboration, and inclusion, WTW strives to create an environment where all employees can thrive and contribute to meaningful impact.
About The Role
Join our Neuron Technology team as a Product Business Analyst and play a pivotal role in shaping the next generation of digital products that enhance risk insight, analytics, and decision-making processes within Risk & Broking. This position offers an exciting opportunity to work at the intersection of business, product development, user experience, and technology. You will collaborate closely with a diverse range of stakeholders, including product managers, designers, engineers, and analytics specialists, to understand complex problems, identify opportunities, and define innovative solutions that deliver tangible business value. The role is based in Ipswich, with travel to London and other locations as necessary to support stakeholder engagement, team collaboration, and project delivery. This position is ideal for individuals who enjoy tackling complex challenges, facilitating cross-functional collaboration, and influencing the development of digital products within an agile environment.
Qualifications
- Experience working as a Business Analyst, Product Analyst, Product Business Analyst, Agile Business Analyst, or similar role within a technology or digital product environment
- Strong understanding of business analysis techniques including stakeholder engagement, requirements elicitation, and process analysis
- Experience supporting Agile product delivery frameworks such as Scrum or Kanban
- Proven ability to facilitate workshops and guide discussions with both business and technical stakeholders
- Ability to translate complex business problems into clear, actionable requirements and delivery outcomes
- Experience creating user stories, acceptance criteria, process models, and other analysis artifacts
- Excellent communication skills with the ability to explain complex concepts to diverse audiences
- Strong analytical and problem-solving capabilities
- Ability to build productive relationships across multidisciplinary teams
- Ability to work independently and manage multiple priorities in a fast-paced environment
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Desirable qualifications include experience within Insurance, Risk, Financial Services, Analytics, or regulated industries; familiarity with collaboration tools such as Azure DevOps, Jira, Confluence, and Figma; and professional certifications like BCS Business Analysis or equivalent. Experience working in global teams and exposure to data-driven product development are also advantageous.
Responsibilities
- Partner with business stakeholders, product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes
- Facilitate discovery activities, including workshops, interviews, journey mapping, and collaborative sessions to uncover user needs and business problems
- Translate strategic objectives, user needs, and business requirements into clear product initiatives, user stories, acceptance criteria, and delivery outcomes
- Support the creation, refinement, prioritization, and planning of product backlogs to ensure alignment with customer and business value
- Collaborate closely with UX colleagues to understand user journeys, validate concepts, and shape intuitive user experiences
- Create and maintain analysis artifacts such as process flows, journey maps, wireframes, data models, and business rules to support development activities
- Work with engineering, testing, and service teams throughout the delivery lifecycle to clarify requirements and resolve ambiguities
- Analyze business processes, customer workflows, and product performance to identify opportunities for optimization, automation, and continuous improvement
- Utilize stakeholder feedback, operational insights, and product data to inform prioritization and decision-making
- Contribute to estimation, planning, dependency management, risk assessment, and governance activities to ensure successful delivery
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Benefits
- 25 days of annual leave plus an additional WTW day for personal recharge
- Comprehensive health and wellbeing package including private healthcare, life insurance, and group income protection
- Access to a defined contribution pension scheme with matched contributions up to 10%
- Flexible hybrid working arrangements to support work-life balance
- Employee assistance programs and fully paid volunteer days to support personal growth and community engagement
- Additional perks such as electric vehicle schemes, share schemes, cycle-to-work programs, dental and optical cover, and critical illness protection
Equal Opportunity
We are committed to providing equal employment opportunities and fostering an inclusive environment for all employees. WTW offers application, interview, and workplace adjustments and accommodations to support candidates throughout the hiring process. If you anticipate any barriers from the application stage through to employment, please contact us. We welcome diverse talent and are dedicated to ensuring that everyone has the opportunity to succeed within our organization.
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