PRIMUS Global Solutions (PRIMUS UK & Europe)
Business Analyst
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Senior Business Analyst
The Senior Business Analyst will act as a domain SME and solution partner working across business and IT stakeholders to support the delivery of insurance solutions spanning policy administration, claims, underwriting, billing, and customer servicing. The role involves end-to-end ownership of the requirement lifecycle, active participation in Agile delivery, and contribution to process optimization, regulatory alignment, and digital transformation initiatives within the insurance landscape.
Key Requirements:
- Experience: Senior Business Analyst with experience in PC insurance domain.
- Knowledge: Deep understanding of PC lifecycle in Underwriting area.
- Agile Experience: Proven experience in working with SAFe teams to translate business needs into valuable, implementable solutions.
- Responsibilities:
- Ability to support Product Owner in refining the stories requirement clarifications.
- Develop acceptance criteria and execute quality assurance responsibilities.
- Tools: Experience with Scaled Agile, JIRA, Confluence.
- Insurance Transformation: Experience in working on Insurance domain transformation/rewrite programs as a BA.
- Technical Knowledge: Conceptual knowledge of core AWS services.
- Testing: Should contribute towards test strategy, perform testing for the user stories.
- Communication: Ability to understand technology, system interface, data integration, and business processes. Ability to drive conversations with customer stakeholders independently. Clearly and effectively communicate findings and recommendations to stakeholders.
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Roles and Responsibilities:
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- Act as a lead Business Analyst and Insurance domain subject-matter expert across Life, PC, or Health Insurance initiatives.
- Own end-to-end requirements management including elicitation, analysis, documentation, validation, and sign-off.
- Perform current-state (as-is) and future-state (to-be) process analysis, identifying gaps, risks, and improvement opportunities.
- Translate business needs into BRDs, FRDs, epics, user stories, acceptance criteria, and process flows.
- Collaborate with Architects, Technical Leads, and Developers to ensure functional alignment with solution design.
- Support Agile/Scrum delivery through backlog refinement, sprint planning, and story elaboration.
- Lead and facilitate stakeholder workshops, requirement walkthroughs, and solution reviews.
- Perform impact analysis for enhancements, regulatory changes, and production issues.
- Support UAT planning and execution, including test scenario validation, defect triage, and business sign-off.
- Act as the primary liaison between business stakeholders, clients, and delivery teams.
- Prepare executive-level summaries, decision documents, and status updates.
- Mentor junior Business Analysts and contribute to BA standards, templates, and governance practices.
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