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Business Analyst - Salesforce
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Senior Business Analyst (Salesforce)
Location: London (Hybrid Working)
Type: Permanent
The Opportunity
We're seeking an experienced Senior Business Analyst to join a high-performing technology and product delivery team within a leading UK organisation undergoing significant digital transformation.
This is an excellent opportunity for a Business Analysis professional who thrives in complex environments, enjoys shaping strategic outcomes, and can bridge the gap between business objectives and technology delivery. You will play a key role in driving change, improving customer and business outcomes, and helping maximise the value of Salesforce and related technology platforms.
What You'll Be Doing
- Lead analysis of complex business challenges across multiple teams, processes and technology platforms.
- Facilitate workshops, discovery sessions and stakeholder interviews to identify business needs and opportunities.
- Translate strategic objectives into clear, actionable requirements and delivery outcomes.
- Develop current-state and future-state process models, operating models and capability assessments.
- Define and manage epics, user stories, business rules and acceptance criteria within agile delivery teams.
- Collaborate closely with Product Owners, Architects, Engineers and UX specialists to shape solutions.
- Ensure regulatory, business and customer requirements are fully understood and traceable through delivery.
- Support product prioritisation by balancing business value, risk, technical constraints and dependencies.
- Influence senior stakeholders and drive evidence-based decision making.
- Contribute to continuous improvement of business analysis practices, mentoring less experienced analysts where appropriate.
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About You
You'll be a confident and commercially aware Senior Business Analyst with a strong track record of delivering business and technology change.
Essential Experience
- Significant experience as a Business Analyst within complex technology delivery environments.
- Proven success delivering large-scale transformation initiatives using Agile methodologies.
- Strong requirements elicitation, analysis and documentation skills.
- Experience facilitating workshops and engaging effectively with senior stakeholders.
- Ability to simplify complex problems and identify practical solutions.
- Experience working closely with Product, Engineering, Architecture and Design teams.
- Strong stakeholder management, communication and influencing skills.
- Experience managing competing priorities across multiple workstreams.
- Salesforce platform experience.
- CRM transformation programmes.
- Financial services or regulated industry experience.
- Customer-facing digital platform delivery experience.
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What We Offer
- Competitive salary and performance-related bonus.
- Comprehensive pension scheme.
- Private medical cover.
- Life assurance and income protection.
- Flexible holiday options.
- Hybrid working arrangements.
- Ongoing professional development and study support.
- Inclusive and collaborative culture focused on continuous improvement and innovation.
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