Differentis
Business Analyst / Service Designer
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Business Analyst/Service Designer
Contract Length: 6 months
Daily Rate: Competitive (Outside IR35)
Role Details: Hybrid working (1-2 days London onsite required)
Start Date: Immediate / short-notice availability preferred
Role Overview
Differentis is seeking a Business Analyst / Service Designer to support the redesign and improvement of Security Access Management services within a Higher Education environment. The role will focus on service design, process improvement, stakeholder engagement and operating model design to help shape future state services and user experiences.
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Responsibilities
- Facilitate workshops and gather business requirements.
- Develop AS-IS and TO-BE process maps, service blueprints and customer journeys.
- Identify opportunities for process improvement, simplification and automation.
- Support the design of target operating models, governance and service catalogues.
- Produce business requirements, gap analysis and recommendations.
- Work closely with business stakeholders, SMEs and technology teams.
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Requirements
- Proven Business Analyst or Service Designer experience.
- Higher Education experience required.
- Strong AS-IS / TO-BE process mapping skills.
- Experience facilitating workshops and engaging stakeholders.
- Service design, customer journey mapping and process improvement expertise.
- Knowledge of operating models and service management principles.
- Experience with enterprise platforms such as ServiceNow is required.
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