Sundayy
Business Analyst, Sr.
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About The Company
NTT DATA is a global leader in business and technology services, with a revenue of over $30 billion. Serving 75% of the Fortune Global 100, we are dedicated to driving client success and making a positive societal impact through responsible innovation. Our expertise spans enterprise-scale AI, cloud computing, cybersecurity, connectivity, data centers, and application services. As a recognized top employer worldwide, we operate in more than 50 countries, providing access to a vast ecosystem of innovation centers, established partners, and startups. Our commitment to R&D, investing over $3 billion annually, ensures we stay at the forefront of technological advancements. We prioritize local hiring to tailor support to our clients' needs, offering flexible work arrangements while maintaining a focus on in-person collaboration when necessary. Our mission is to help organizations and society transition confidently into a sustainable digital future.
About The Role
We are seeking a highly experienced Senior Business Analyst to join our Banking Advisory Practice. This role involves working on a diverse range of digital transformation and strategic change projects for our banking clients, primarily based in the UK. The successful candidate will be responsible for leading the planning, execution, monitoring, and delivery of projects that enhance banking operations and customer experiences. This position requires a deep understanding of banking processes, regulatory requirements, and digital strategies. The Senior Business Analyst will collaborate closely with business stakeholders, product owners, and technical teams to identify opportunities for process improvement, develop customer journey maps, and support the implementation of innovative solutions. The role offers an excellent opportunity to influence industry best practices and contribute to transformative initiatives in the financial services sector.
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Qualifications
- 10+ years of experience as a Business Analyst within the banking industry
- Proven experience working on-site with UK-based banking clients, particularly in London
- Knowledge of UK/EU financial regulations and regulatory change management
- Experience with digital transformation initiatives, core banking systems, or data programs
- Strong understanding of design thinking and stakeholder management
- Proficiency in requirements workshops, business process modeling, and business case documentation
- Experience managing projects from inception through to delivery
- Solid IT background with familiarity in technology solutions
- Experience working within both Agile and Waterfall SDLC methodologies
- Excellent communication, collaboration, and continuous improvement skills
Responsibilities
- Engage with business users to understand problem statements and define project scope
- Interview product owners to analyze current ("as-is") business processes and develop future ("to-be") processes aligned with customer needs
- Document process models and identify opportunities for operational improvement and digitization
- Map customer experiences using personas, customer journeys, and related tools
- Gather and analyze statistical data to support business cases for change initiatives
- Research industry best practices to support process digitization and customer journey simplification
- Assist in planning and designing digital strategies aimed at enhancing customer retention and loyalty
- Bring industry insights and thought leadership to advise on emerging trends and future operating models
- Develop a comprehensive understanding of the business context and marketplace dynamics
- Employ process modeling techniques to capture detailed requirements and work collaboratively with product and development teams
- Write clear, actionable epics, user stories, and acceptance criteria for multiple product owners
- Support a metrics-driven culture by defining KPIs and tracking project success
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Benefits
- Competitive salary package
- Flexible work arrangements, including remote and hybrid options
- Opportunities for professional development and continuous learning
- Access to a global network of innovation centers and industry experts
- Participation in transformative projects that shape the future of banking
- Supportive and inclusive work environment
- Comprehensive health and wellness benefits
Equal Opportunity
NTT DATA is an equal opportunity employer. We are committed to creating an inclusive environment where all qualified applicants receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We value diversity and are dedicated to fostering an equitable workplace that promotes respect, fairness, and opportunity for all.
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