gunnercooke
Business Analyst
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Job Title: Business Analyst
Location: Manchester City Centre
Reports to: Product Delivery Manager
The Role
Most technology roles ask you to join something already built and keep it running. This one is different. We're building a platform that will power the next chapter of our growth - we call it OneGC. It's the technology engine behind how our lawyers work, how they collaborate, how clients experience us, and how we scale. We've started, and need the right people to help us build.
You'll be embedded inside the delivery team, working directly with the Product Delivery Manager, Senior Developer, and Testing Analyst. Your job is to make sure the right things get built by understanding the business deeply, asking sharp questions, and translating what you find into requirements the team can actually work from.
You'll work across gunnercooke - with lawyers, Finance, Operations - and you need to be someone people trust to represent their needs accurately and challenge them constructively when needed.
We’re looking for someone who asks the question behind the question. Who spots the gap between what people say they want and what they actually need. Who isn't afraid to push back, and does it in a way that builds trust rather than friction.
The ideal candidate will be resilient, commercially driven, and champion our culture and values being Compassionomics, Laser-like Focus, Humour, and being Boundaryless.
Responsibilities
- Engage with business stakeholders across gunnercooke to understand needs, workflows, pain points, and opportunities
- Distinguish between stated requirements and underlying needs, challenging assumptions constructively where necessary
- Analyse existing processes, data flows, and system interactions to identify gaps and improvement opportunities
- Translate business needs into clear, unambiguous requirements in formats appropriate to the delivery approach
- Produce process maps, data flow diagrams, and system interaction documentation as required
- Validate that delivered features meet original requirements before release to users
- Support user acceptance testing by preparing test scenarios and facilitating sessions with business stakeholders
- Build and maintain trusted working relationships with stakeholders across the firm
- Define measurable acceptance criteria for all requirements in collaboration with the Testing Analyst
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The Person
Experience
- Solid BA experience in a technology delivery environment
- Experience working in an Agile delivery environment, ideally within a hybrid team blending in-house and supplier resources
- Strong facilitation skills - workshops, interviews, working sessions
- Experience writing user stories, use cases, or functional specifications
- Comfortable defining and validating acceptance criteria
- Analytical - comfortable with data, MI, and reporting requirements
- Active use of AI tools to accelerate analysis and documentation
- Legal or professional services experience is a genuine advantage (not essential).
Skills and Abilities
- Clear and concise written and spoken communication skills.
- Excellent listening skills with a proactive, problem-solving approach.
- Client service oriented. Reliable, keeps commitments, proactive.
- Great attention to detail.
- Outstanding organisational and interpersonal skills and thrives on meeting exacting deadlines and delivering exceptional service to internal clients.
- A calm, professional, welcoming approach with the ability to work under pressure.
- Ability to plan and control activities to meet objectives.
- Be able to maintain a positive and cheerful demeanour to building excellent working relationships with a wide variety of colleagues and partners.
- Be very people oriented – want to be helpful and sort things out for people.
- Thrive on spinning many plates with a cool head and to empathise with those you are spinning them for.
- Be a good team player demonstrating loyalty and commitment to the firm and your team.
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About us
gunnercooke is a Top 75 law firm recognised for over 90 industry awards. Launched in 2010, the firm has rapidly grown to over 500 lawyers across 15 global offices in the UK, US, Germany and Austria. Our breadth of expertise covers some of the most interesting and important emerging disciplines, from ESG and charity law, to blockchain and competition.
Collaboration is at the forefront of our award-winning culture and is what sets our firm apart from the rest. gunnercooke operates as a fee share model meaning our professionals join as self-employed advisors, free to design and develop the practice they’ve always wanted.
Our purpose is simple; to deliver a positive impact for our clients, provide a better life for our people and to leave a better world than we found. Our charitable arm, the gunnercooke foundation, enables us to directly engage with communities on social issues and to help charitable organisations grow.
gcTrust is the firm’s dedicated support team comprising specialists in finance, IT, marketing, compliance, recruitment, and partner and offices services. Our role is helping partners to set up, run, and scale up their practices, so they can focus on providing quality service to their clients.
For more information about gunnercooke please visit www.gunnercooke.com
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