Hertfordshire Community NHS Trust
Business and Performance Manager
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Turn insight into action and help shape the future of community healthcare.
Hertfordshire Community NHS Trust is seeking an accomplished and forward-thinking Business & Performance Manager to join our Business Information, Performance & Contracts team. In this newly created role, you will help strengthen operational assurance, support service improvement and give leaders the insight they need to make confident decisions for patients and communities.
You will bring curiosity, sound judgement and the confidence to connect people, information and priorities. With a pioneering mindset, you will see the story behind the data and turn insight into practical action. You will also build trusted relationships, actively including and empowering others and treating everyone with fairness, respect and dignity.
In return, you will join a caring, inclusive and ambitious Trust where your expertise will be valued and visible from day one. You will have the opportunity to shape a new post, contribute to pioneering service developments and work with experienced colleagues committed to personalised, effective and high-quality community care.
The successful candidate for this position would be expected to be in the office 2 days a week on average.
If you are ready to use your expertise to create better conversations, stronger decisions and meaningful improvement, we would love to hear from you.
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The role will provide high-level business and performance support across the Trust, bringing together insight, governance and practical action to strengthen operational delivery. Working with service leaders, analysts and partners, you will coordinate assurance activity, identify emerging risks and opportunities, and ensure complex information is translated into clear priorities and decisions.
- Lead the preparation and coordination of operational assurance activity, ensuring leaders receive accurate, timely and meaningful information.
- Work in partnership with operational teams and analytical colleagues to improve performance, governance and service planning.
- Support priority programmes and service developments, using evidence to track progress, resolve issues and maintain momentum.
- Interpret complex data, test its reliability and present a clear, balanced narrative for senior audiences.
- Build trusted relationships across organisational boundaries and communicate with confidence, diplomacy and credibility.
- Manage competing priorities with autonomy, sound judgement, resilience and close attention to detail.
- Bring strong business management, analytical and problem-solving skills, alongside a commitment to Caring, Pioneering and Inclusive ways of working.
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Proposed interview date: 29th October 2026*
You’ll find it a great place to work with many benefits offered to you as a member of our staff. We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision. We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages. We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact hct.armedforces@nhs.net
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.
For further details / informal visits contact:
- Name: Naomi Woodley
- Job title: Head of Business Information & Performance
- Email address: naomi.woodley@nhs.net
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