Central and North West London NHS Foundation Trust
Business and Transformation Manager
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Job Overview
We are seeking an experienced and highly motivated Business and Transformation leader to direct project and transformational change priorities across our Mental Health portfolio in Milton Keynes, which spans services from children's through to older adults.
In this role, you will lead the local business planning, service improvement initiatives, and transformation priorities. You will work flexibly within a changing landscape, managing a complex system of internal and external stakeholders while directly line managing a dedicated Project Manager to keep key programmes on track.
This role requires a minimum of 60% on site working in MK.
Main duties of the job
- Plan, support, and monitor multiple complex change management projects across clinical and non-clinical services within agreed budget envelopes.
- Design and implement training to improve the project management capabilities of local staff.
- Drive digital innovation and the digitisation of services to improve clinical safety, advising on the strategic use of AI to boost patient experience and pathway productivity.
- Lead local Cost Improvement Programmes (CIP), service redesign opportunities, and efficiency initiatives to ensure productivity and value in service delivery.
Working for our organisation
The Business and Transformation (B&T) team in Milton Keynes (MK) is a dynamic, supportive, and high-energy group driven by a shared passion for empowering our operational and clinical teams. We pair this drive with structured, high-level project and programme management expertise to deliver real, sustainable change across both clinical and non-clinical services.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
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Detailed Job Description And Main Responsibilities
- Support services by taking lead responsibility for coordinating all operational aspects of business and service development and for the strategic planning of all aspects of the business agenda. This includes Chairing meetings and reporting on progress.
- Take a lead role in the identification and delivery of service improvement, transformation and service redesign opportunities and escalating these for approval.
- Lead a programme of Business & Transformation priorities, utilising project/ programme management principles, supporting and directing project leads including both the business & transformation team and wider clinical/ operational staff.
- Be expected to develop a clear understanding of all aspects of service delivery working alongside clinical colleagues, patient, carers and local communities.
- Assist the CNWL MK Senior Management Team and Head of Contracts, Partnerships and Business Development in redesigning services to identify cost efficiencies and possible savings. Lead local Cost Improvement work supporting better productivity and value in service delivery.
- Have strong financial acumen, with experience managing programme budgets and supporting services to improve financial performance.
- Lead and coordinate the delivery of service improvement programmes in line with requirements of 10-year plan. Link to Trust priorities including reducing health inequalities in MK and further development of the Patient and Carer Race Equality Framework.
- Support digital innovation and the digitisation of services to improve efficiency and clinical safety. Advise on use of AI where it will improve patient experience and productivity of pathways.
- Write business cases and bids to request funding for new developments.
- Compile reports to show progress on projects across the portfolio.
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Person specification
Qualifications
Essential criteria
- Degree or equivalent experience.
- Specialist qualification in project management.
- Evidence of ongoing continuous professional development.
Desirable criteria
- Leadership/management qualification.
- Technical qualifications or equivalent practical experience specific to the role i.e. Lean/Improvement Tools/Change Management/ Contract Management.
Experience
Essential criteria
- Experience of project management from initial design to completion.
- Experienced leader, able to lead teams of staff in complex or challenging change processes.
- Evidence of presenting complex information to professionals and other at different levels.
- Experience of working across whole health communities.
Skills And Abilities
Essential criteria
- Highly self-motivated. Sets themselves and helps others to set ambitious goals.
- Strong organisational and planning skills. Able to manage complex change programmes. Able to deliver agreed objective within an agreed timeframe.
- Able to manage and relate complex and highly sensitive information to all levels of staff within the organisation.
- Flexible approach ensuring achievement of objectives within constantly changing and complex situations and environments.
- Able to manage complex data or situations, analyse, interpret and identify trends and variances.
- Evidence of financial/budgetary management and monitoring skills.
- Excellent negotiator who uses a variety of methods to gain support for ideas, strategies and values.
Knowledge
Essential criteria
- An understanding of NHS policy and the challenges facing the National and Local Health Economy.
- Advanced IT skills in the use of Word, Excel, Powerpoint, Internet and Project Management Software.
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