Hays
Business Applications lead
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Business Applications Lead
Sheffield + Hybrid working
Up to £60,000
Your new role
The Business Applications Lead will lead the enhancing, supporting, and maintenance of business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft Power Platform technologies, HRIS, ATS, LMS, etc. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
The role spans across group operating companies, supporting multiple divisions. It involves cross-departmental collaboration, vendor management, and end-user engagement:
- Leading application improvements, maintenance, and updates
- Providing 1st, 2nd, and 3rd line support for Dynamics 365 Business Central
- Supporting Power Platform solutions, including PowerApps and Power BI
- Supporting training, user enablement, and business engagement
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Responsibilities
- Deliver frontline support for Microsoft Dynamics 365 Business Central and associated applications
- Investigate, troubleshoot, and resolve incidents and service requests in a timely and professional manner
- Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
- Provide user support across the organisation in line with SLAs
- Support the design and enhancement of PowerApps solutions to meet business needs
- Assist in maintaining and developing Power BI dashboards to provide actionable insights
- Contribute to the integration of data sources and systems within the Microsoft ecosystem
- Help train users on PowerApps and Power BI usage and functionality
- Provide training and user guidance on supported applications
- Work closely with operations and finance teams to ensure systems meet their needs
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Experience needed
- Experience supporting Dynamics 365 Business Central in a BAU setting
- Familiarity with PowerApps and Power BI
- Understanding of business processes in finance, operations, or supply chain
- Strong problem-solving ability and customer service mindset
- Clear and confident communication skills
Desirable Skills
- Knowledge of Dynamics 365 Field Service or CE modules
- Experience with Power Automate
- Service Management or ITIL experience
- Basic SQL or data querying knowledge
- Background in manufacturing, distribution, or professional services
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