Gigged.AI
Business Applications Support - Outside IR35 (Scotland Based)
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Gigged AI is an on-demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Business Applications Support - Outside IR35 (Scotland Based). This is a hybrid role in Scotland, flexible on onsite presence.
Business Applications Support
Location: Scotland, occasional onsite presence
Duration: Initial 6 months, scope for 12-18 months
IR35: Outside
All proposals will be reviewed on the Gigged AI platform. In order to send a proposal, please head to app.gigged.ai and create a free talent profile and apply to the role directly.
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager.
To send a proposal, please follow the below steps:
- Head to app.gigged.ai and create a free talent profile.
- Once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/mL20ykMGvYE.
- You will now see a 'submit proposal' button.
- Please fill this in (intro, relevant experience, and attach CV to this).
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Overview
Our client uses a range of business applications - Project Planning, Project Estimating and Cost Management, Document Control, CRM, and Crewing solutions - to support delivery of large-scale projects. This role provides second-line support across these applications, working directly with users to resolve issues and liaising with software vendors on fixes. Sits within the Corporate IT Team with a global remit.
Key Responsibilities
- Provide Level-2 support for allocated applications and manage incidents/tasks in ServiceNow
- Liaise with third-party support providers and software vendors to deliver fit-for-purpose solutions
- Co-ordinate change requests, upgrades, and testing in line with company procedures
- Monitor the health of critical applications and supporting infrastructure
- Work with other Operational IT teams on cross-functional fixes and projects
- Maintain application environments and supporting documentation
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Person Specification
- Degree in IT or equivalent work experience
- 3+ years in application support, with awareness of incident and change management (ITIL)
- Strong problem-solving, customer-focused service delivery, and communication skills
- Understanding of underlying IT infrastructure: Microsoft Azure, Windows Server/desktop, application packaging and deployment, multi-tier application configuration, SQL Server, and Power Platform
- Experience producing technical documentation (specs, configuration rationale, test cases)
- Professional, reliable, and a strong team player
Salary: 250 - 280 GBP Per day
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