Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Essential qualifications

GCSE in:

• Maths and English (grade A*-C (4-9))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

About this employer

Steam Plant Engineering Ltd are independent steam specialists offering; boiler repair, installation, troubleshooting and inspection offering solutions for everything from a passing valve to a complete turnkey boiler house installation. We pride ourselves on quality and service which is reflected through our achievement of ISO 14001, ISO 45001 and ISO 9001 accreditations.

The company was founded in May 2001 and is based in the heart of the West Midlands. We are ideally located at the hub of the motorway network for speedy response nationwide. We have also worked for a variety of customers overseas in Ghana, Greece, Ireland and the Netherlands.

In 2011 we moved in to purpose built premises with an area of 7500 sq. ft. to cater for our growing success and expanding business. In line with our ISO 14001 accreditation we a have low energy grade B EPC rating, low energy lighting, high standard of insulation and we recycle 80% of our waste.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be a permanent position available after the successful completion of this apprenticeship.

The contact for this apprenticeship is: CITY OF WOLVERHAMPTON COLLEGE

The reference code for this apprenticeship is VAC2000050663.