Kinarden Search
Business Architect
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The Opportunity
Our client is hiring for an experienced Business Architect to play a key role in a major transformation programme within a large insurance environment. This is an opportunity to shape future operating models, improve customer outcomes, and drive meaningful change across claims operations.
Working within a complex stakeholder landscape, you will help define business architecture, lead analysis activities, and support the delivery of strategic and operational transformation initiatives.
Key Responsibilities
- Define and shape target operating models, business capabilities, and business architecture frameworks.
- Lead business analysis and architecture activities across large-scale transformation and change programmes.
- Partner with business stakeholders, technology teams, and third-party suppliers to drive successful delivery.
- Map and optimise current and future-state processes, capabilities, and customer journeys.
- Support the implementation of operational, digital, and process transformation initiatives.
- Provide strategic recommendations around process improvement, organisational design, and capability development.
- Facilitate workshops, gather requirements, and support decision-making at senior stakeholder level.
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Your background
We're interested in speaking with candidates who bring a combination of business architecture, operating model design, and transformation experience gained within the insurance sector.
You will have:
- Proven experience as a Business Architect, Lead Business Analyst, or similar transformation professional.
- Strong insurance industry experience, ideally within claims operations.
- A deep understanding of end-to-end claims processes and customer journeys.
- Experience supporting claims transformation, process redesign, or operating model change initiatives.
- The ability to influence and engage senior stakeholders across business and technology functions.
- Strong communication, facilitation, and requirements management skills.
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Highly Desirable Experience
Experience in any of the following areas would be particularly valuable:
- Motor claims operations
- Third-party administration (TPA) models
- Claims transformation programmes
- First Notification of Loss (FNOL) and end-to-end claims journeys
- Claims technology implementations
- Data, MI and analytics within claims environments
- Insurance operations and customer experience improvement
- Supplier, repair network, or litigation management
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