Raise the bar

• Be the person others ask when they're stuck on architecture, platform limits, or how to ship AI safely.
• Review builds before they go live when that review actually reduces risk.
• Create reusable components, patterns, and standards so the next build is faster and cleaner.

Teamwork

• Sit with Opex and Operations until you understand the real problem, then design the right fix.
• Shape discovery and scoping so solutions stay practical and maintainable.
• Keep stakeholders clear on progress, risks, dependencies, and dates.
• Feed operational feedback back into the next version.

What We're Looking For

• Shipped production automations on Make.com, Zapier, Claude, or similar not just demos.
• Worked with Airtable or comparable systems as a real ops backbone, not a side spreadsheet.
• Built LLM-powered workflows with prompt craft, evaluation, and guardrails — and knows when the model shouldn't act alone.
• Strong at debugging production systems under time pressure.
• Can turn a fuzzy business request into something scalable and supportable.
• Comfortable working with both technical and operational partners.
• Prefers speed and ambiguity over perfect specs.

How We'll Know You're Winning

• Automations that meaningfully cut manual work in Customer Care.
• Multi-system builds that stay reliable once they're live.
• High reliability, performance, and adoption — not just "launched".
• Clear gains in operational efficiency, agent experience, and customer experience.

What We Offer

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Plan for your future with our qualifying earnings company pension plan with Aviva.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence.
• Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Focus on your family with 12-16 weeks’ paid parental leave.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Stay savvy with access to a wide variety of discounts and rewards.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
• Let us help you move to one of our hubs with relocation support.

Interview Process

• Talent Acquisition Interview - 30mins Virtual.
• Hiring Manager interview - 30-45mins Virtual.
• Assessment Interview - 30-60mins - In-person interview.

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled, so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk.com, and we will confirm whether it is legitimate.