RICOTECK Recruitment Services
Business Center Associate
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Business Center Associate
The Business Center Associate is the essential "hub" of RICOTECK Limited’s physical operations. This entry-level role is designed for a highly tech-savvy, detail-oriented individual who is a remarkably fast learner.
As the first point of contact, you are responsible for managing the front-office environment, delivering professional convenience services, and facilitating the intake of all client "jobs"—from technical repairs to creative design projects. You will balance technical tasks like desktop publishing and document digitization with hospitality duties, including retail sales and refreshment management. Your goal is to provide a seamless, high-tech, and welcoming experience for every person who enters the Business Center.
Key Responsibilities
Desktop Publishing & Convenience Services
- Professional Document Creation: Provides high-speed typing services, formal letter writing, and desktop publishing for walk-in and corporate clients.
- Editing & Proofreading: Conducts meticulous proofreading to ensure client documents (resumes, reports, legal letters) are grammatically perfect and professionally formatted.
- Service Delivery: Operates Multifunction Printers (MFPs) and finishing equipment (binding, laminating) to produce high-quality, "store-ready" documents.
- Document Digitization: Manages bulk scanning, indexing, and digital archiving of physical records into searchable, organized digital formats.
- Digital Submission Support: Guides clients through complex online application portals and digital submission processes with technical confidence and patience.
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Client Intake & Departmental Routing
- Project Intake Officer: Acts as the primary point for new client project requests. Captures detailed specifications for "new jobs" (e.g., tech support, web design, or managed IT) and immediately communicates/routes this data to the relevant specialist team.
- Manual Communication Management: Handles all non-automated client inquiries via phone, email, or in-person, ensuring no manual request is overlooked.
Retail & Hospitality Management
- Sales Operations: Manages the retail sale of computer hardware, peripherals, and accessories.
- Hospitality Service: Oversees the sale of refreshments, ensuring the lounge and waiting areas are clean, welcoming, and organized.
Client Data & Relationship Management
- Lead Capture: Proactively captures contact information and project needs for every new prospect in the CRM system.
- Data Integrity: Conducts regular audits of client profiles to ensure contact details and service histories are current.
- Consultative Upselling: Identifies opportunities to introduce clients to RICOTECK’s Service Bundles (e.g., the New Business Startup Bundle) based on their initial requests.
Requirements
Qualifications
- Minimum Education: CSEC/CXC passes in English A, Electronic Document Preparation and Management (EDPM), and Office Administration—all at Grade 1.
- A Bachelor’s degree in Business, Communications, or IT is an asset but not required for entry.
- Entry-level candidates are welcome, provided they demonstrate exceptional tech-savviness.
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Required Technical Skills
- Office Suites: Advanced proficiency in Google Workspace (Docs, Sheets, Slides) and Microsoft 365 (Word, Excel, PowerPoint).
- Creative Tools: Familiarity with Canva for basic design adjustments and document layout.
- AI Literacy: Familiarity with AI platforms (e.g., ChatGPT, Gemini, or Claude) for drafting and content structure is a very desirable and definite plus.
- Typing Speed: Minimum of 45+ WPM with high accuracy, consistent with professional EDPM standards.
Personal Attributes
- Tech-Savvy Fast Learner: Able to master new software, online portals, and machinery within hours.
- Detail-Oriented: A "zero-mistake" mindset regarding proofreading, data entry, and document finishing.
- Hospitable & People-Centric: Naturally friendly with the ability to build rapport and handle client deadlines with professional calm.
Benefits
Benefits & Work Environment
- Environment: Fast-paced Business Center; involves standing, operating machinery, and managing retail/refreshment sales.
- Roadmap: This role serves as a foundational path into RICOTECK’s specialized Tech Support, Design, or Project Management departments.
- Other Duties: Performs any other duties as assigned to ensure the organization's success and meet mutual obligations.
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