Potential Recruitment
Business Central 1st Line Support
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Are you an experienced Business Central 1st Line Support Expert?
Could you be the Guru for this forward-thinking company?
My client has implemented Business Central and are looking to appoint an experienced Business Central 1st Line Support person to join the business to assist end users with day-to-day operations.
This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with a team, and further developing their technical expertise within a collaborative and supportive environment and culture with regular social events and a strong focus on employee wellbeing.
We need you to bring your expertise to:
- Provide 1st line support for Microsoft Dynamics 365 Business Central users via phone, email, and support desk.
- Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.
- Escalate unresolved or highly technical issues to support or development teams where appropriate.
- Work closely with developers to coordinate code fixes, testing, and successful deployment.
- Deliver user training.
- Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and user expectations.
- Maintain accurate and up-to-date documentation of support cases and resolutions.
- Contribute to the creation and maintenance of internal knowledge articles and best practice documentation.
- Deliver a consistently high standard of customer service while building and maintaining strong client relationships.
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You will have:
- Preferably a minimum of three years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a key/super user role.
- Experience supporting or implementing ERP systems.
- A strong understanding of finance processes and ERP modules is highly desirable.
- Previous experience managing customer support cases and handling technical escalations.
- Excellent troubleshooting and analytical skills.
- Ability to manage stakeholders and relationships.
- Strong communication skills, both written and verbal.
- Ability to prioritise workloads and manage multiple support tickets effectively.
- Comfortable working under pressure while consistently meeting SLA targets.
- Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous.
- Experience with Power Platform (Power BI/Power Apps/Power Automate) would be advantageous.
- A proactive, solution-focused approach with a commitment to continuous improvement.
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In Return The Rewards:
- Salary £30-35K
- Bonus scheme
- 25 days holiday + bank holidays + birthday
- Pension, private healthcare, income protection and death in service cover
- Ongoing training, professional development, and clear career progression opportunities.
- Superb Offices and Team working culture
If you are the Guru I am looking for please send me your CV!
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