Olympus Corporation
Business Centre Coordinator & Demand Analyst
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Your Responsibilities
- Effective communication with customers & related OKM departments
- Order entry and customer backorder maintenance
- Record and resolve customer dissatisfactions
- Attend daily operations meetings
- Run and provide feedback on delivery performance KPIs
- Receive, monitor and review forecasts from sales, investigating deviations from previous forecasts
- Provide reports to planning, purchasing and production based on forecast trends
- Prepare information for monthly Sales and Operations Planning meeting and wider supply chain group
- Attend and sometimes chair regular meetings with sales business units, to gain better understanding of demand forecasts
- Provide support for other Business Centre Coordinators during periods of high workload or absence
- Engage and participate in wider Olympus projects relating to forecasting and demand management topics
Your qualification
- Previous experience gained in a customer-facing, customer service or order management environment
- Enjoys working with data and have strong analytical skills, with experience in forecasting, demand planning or data analysis
- Highly proficient in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, charts and data analysis
- Previous experience using SAP or other ERP/demand planning systems (preferred)
- You can confidently analyse data, identify trends and communicate insights in a clear, practical way
- Ability to build strong relationships and you enjoy working collaboratively with colleagues across multiple teams
- Organised, detail-oriented and able to manage competing priorities in a fast-paced environment
- Have excellent communication skills and passionate about delivering a great customer experience
- Holds GCSEs (or equivalent) in English and Mathematics
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Your competencies
- Patient Focus - We put patients at the heart of everything
- Integrity - We do the right thing
- Innovation - We look for new ways to make things better
- Impact - We take accountability and get things done
- Empathy - We care for one another and work together
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Your Benefits
- In addition to a competitive salary, you will receive a generous annual leave entitlement
- You will be eligible to receive private medical cover
- Comprehensive company pension scheme
- You will receive an annual health check with BUPA, funded by us
- Employee Assistance Program to support your health, mental and emotional-wellbeing
- At our HQ, we have a subsidised staff restaurant and free parking
- Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers
Further Information
We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.
We warmly encourage all who wish to bring their talents to this role at Olympus, to apply.
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Jessica, London
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