Mastek
Business Change & Communications Lead
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Business Change & Communications Lead
Location: Bristol (2 days per week onsite)
Work Pattern: Hybrid
Travel Requirements: Travel between client locations as required
Security Clearance: SC Clearance
About Mastek
Mastek Limited is a global provider of enterprise AI, digital, and cloud services, enabling clients to achieve measurable and sustainable returns on their technology investments. With a presence in over 40 countries and a workforce of nearly 5,000 professionals, Mastek delivers innovative technology solutions that help organisations accelerate transformation and unlock business value.
Through our "Lead with AI" approach, we integrate intelligence across our solutions and operations, enabling ethical, scalable, and domain-driven AI adoption. We partner with industry leaders including Oracle, Salesforce, Microsoft, AWS, Snowflake, and Databricks, delivering outcomes across sectors such as Healthcare, Financial Services, Retail, Manufacturing, Higher Education, and the Public Sector.
Guided by our core values of Trust, Value, and Velocity, we foster a culture of collaboration, innovation, continuous learning, and career growth.
About the Role
Mastek is seeking an experienced Business Change & Communications Lead.
This is a strategic leadership role responsible for defining and delivering stakeholder engagement, communications, business change, and adoption strategies across a complex Defence environment. You will work closely with senior leadership, Front Line Commands, Defence stakeholders, and industry partners to ensure effective communication, engagement, and successful programme outcomes.
The successful candidate will act as a trusted advisor to senior leadership, shaping programme narratives, coordinating high-profile engagement activity, and enabling effective information sharing across a diverse stakeholder landscape.
Key Responsibilities
- Develop and lead stakeholder engagement strategies across government stakeholders, and industry partners.
- Establish structured communication and information-sharing frameworks to support programme transparency and collaboration.
- Coordinate and manage all programme communications and stakeholder engagement activities.
- Plan and deliver high-impact engagement events, workshops, leadership briefings, capability showcases, and industry forums.
- Develop and execute communications campaigns that drive awareness, business readiness, adoption, and engagement.
- Shape and maintain programme messaging and narrative aligned to Defence objectives and capability outcomes.
- Provide strategic communications advice and briefing support to Programme Directors, SROs, and senior stakeholders.
- Produce high-quality communication products including board packs, ministerial briefings, reports, newsletters, and stakeholder updates.
- Support business change initiatives through adoption planning, benefits realisation communications, and readiness activities.
- Measure engagement effectiveness, stakeholder sentiment, and communications impact while ensuring compliance with governance and security requirements.
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Essential Skills & Experience
- Proven experience delivering stakeholder engagement, communications, and business change strategies within large-scale Defence or Government programmes.
- Strong experience planning and leading high-profile engagement events, campaigns, and structured information-sharing initiatives.
- Demonstrable experience engaging and influencing senior stakeholders including SROs, Programme Boards, Service Executives, and cross-government organisations.
- Exceptional written and verbal communication skills, including development of ministerial and executive-level communications.
- Ability to shape programme narratives and influence decision-making at senior leadership level.
- Experience translating complex technical, operational, or capability-related information into clear stakeholder messaging.
- Proven ability to identify and manage communication risks, sensitivities, and reputational challenges within complex environments.
- Experience delivering business change, adoption, and organisational readiness communications.
Desirable Skills
- Experience working within Land, ISTAR, C4ISR, Defence Digital, or National Digital Architecture (NAD) environments.
- Knowledge of MOD communications frameworks, Army engagement models, and ministerial processes.
- Experience delivering communications within secure and highly regulated Defence environments.
Qualifications
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- Degree-level qualification or equivalent professional experience in Communications, Public Relations, Business Change, Marketing, Public Affairs, or a related discipline.
- Professional certifications such as CIPR, Prosci, APM Change Management, or equivalent are highly desirable.
Why Join Mastek?
- Work on a high-profile Defence transformation programme supporting critical UK capability outcomes.
- Collaborate with MOD stakeholders, senior leaders, and industry partners on strategically important initiatives.
- Play a key role in shaping stakeholder engagement, communications, and business change delivery.
- Gain exposure to complex Defence, digital transformation, and capability development programmes.
- Access continuous learning, professional development, and certification opportunities.
- Be part of a collaborative and inclusive team delivering meaningful public sector outcomes.
- Enjoy clear career progression opportunities within a global technology and consulting organisation.
Our UK Benefits Include
- Competitive salary and annual bonus opportunities
- Hybrid and flexible working options
- Generous annual leave entitlement plus bank holidays
- Company pension scheme with employer contributions
- Private medical insurance (for self and dependants)
- Life assurance cover
- Employee Assistance Programme (EAP)
- Wellbeing initiatives and gym support
- Learning and development programmes, certifications, and professional training
- Employee recognition and reward schemes
- Cycle to Work scheme
- Employee referral bonus programme
- Enhanced family-friendly policies
Diversity & Inclusion
At Mastek, we are committed to building a diverse workforce and creating an inclusive environment where everyone can succeed. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.
We believe diversity drives innovation and are dedicated to fostering a workplace where every employee feels valued, respected, and empowered to make an impact.
If you are passionate about business change, stakeholder engagement, communications strategy, and delivering impactful outcomes within Defence programmes, we'd love to hear from you.
Apply today and help shape the future with Mastek.
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