Business Change Facilitator

Specific Core Functions

• Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state – as required).
• Support with identifying emergent benefits when working through current processes with service leads.
• Capacity to provide support to the Change Management Team and Service Leads to embed process changes within the business and deliver requirements against the agreed project plans and timelines.

Key Responsibilities

Communication and Working Relationships

• This role is essential to supporting effective communication from the Change Management Team out to all users affected by the business changes, new processes, systems and technology. Assuring staff of the importance of the relevant clinical system and communicate the project aims from a change perspective to stakeholders.
• Use effective, developed communication skills to motivate Trust staff through the delivery of the project and gain co-operation around change and procedures. Skilful negotiation and persuasive talents are a requirement of this role to gain trust and engagement.
• Facilitate meetings and workshops to gather or disseminate information. This may involve change techniques such as process mapping and benefits identification.
• Communicate any risks/issues to the Change Manager/Project Team as appropriate.
• Attendance at appropriate meetings to deliver clear updates regards the project
• Providing and receiving complex and contentious information

Analytical and Judgement

• Identify through process mapping, any risks/issues to existing processes and highlight to the Change Manager.
• Support the Change Manager in the collation of data.
• Identify and support the management of anticipated resistance.
• Use judgement to analyse and compare options on a range of facts and situations

Planning and organising

• This role will require excellent organisational skills to ensure that the planning and organisation of change management activities form part of and are aligned with the overall Project Plan.
• It will involve supporting in delivering the plan and delivery of complex work packages to support the necessary changes required in the organisation.
• It will be necessary to plan and organise meetings and assist in presentations from the Change Management Team to ensure full communication and engagement with stakeholder. This is likely to be challenging when presented with tight delivery dates.
• It will also be necessary to organise a range of tasks and work packages and meetings to resolve risks and issues which may lead to the adjustment of plans.

For full job details and personal specification please refer to enclosed job description.

Qualifications

Essential

• Degree or equivalent experience
• GCSE C or above in English and Maths.
• Understanding of operational administrative and clinical processes and procedures across relevant service areas gained from experience in a clinical or operational management role.

Desirable

• Change management certification or designation desired

Experience

Essential

• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others

Desirable

• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Familiarity with project management approaches, tools and phases of the project lifecycle

Skills & Knowledge

Essential

• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organisation

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and Disability, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026

Weekly Hours / Programmed Activities: 37.5

Salary Band: Band 5

Staff Group: Administrative and Clerical

Contract Type: Temporary

Job Area: Admin and Corporate