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Change Delivery at Sky
Change Delivery sits at the heart of Sky’s business. We turn strategic ambition into delivered change, leading the programmes that matter most to our customers, our people, and the Consumer CEO agenda.
We are the team that helps Sky move from idea to impact. Whether we are launching a new product, shaping a major proposition change, or transforming the way our contact centres and engineers serve customers. Change Delivery brings the structure, pace, and leadership needed to make complex change happen.
Our work connects technology, product, commercial, and operational teams across the business to create a clear route from strategy through to launch, stabilisation, and handover.
Recent programmes include the launch of Sky Glass Air, Sky Smart Home, and Sky’s CityFibre partnership, alongside work to roll out our best Sky Mobile and Sky Broadband services to more customers than ever before.
Role Overview
As a Business Change Lead, you’ll take ownership of end-to-end delivery on some of Sky’s biggest and most visible programmes, including major product launches across TV, Connectivity, and Smart Home. You’ll lead in environments where the answer is not always clear, setting direction, building confidence, and bringing teams with you through ambiguity.
This is a role for someone with a transformation mindset: someone who can see the bigger picture, translate complexity into a clear story, and use data, insight, and judgement to help senior leaders make informed decisions. You’ll be comfortable communicating at executive level, shaping the narrative, surfacing the right risks and decisions, and keeping momentum when delivery is challenging.
Our Business Change Leads are part of the Change Delivery People Leadership team, alongside the Heads of Delivery. They line manage and matrix lead Business Change Managers, helping ambitious delivery professionals grow while ensuring our programmes are set up to land well for customers, colleagues, and the business.
Responsibilities
- Lead high-profile, end-to-end programmes from early scoping and mobilisation through to launch readiness, implementation, stabilisation, and handover into BAU.
- Set direction in complex and ambiguous environments, creating clarity on objectives, scope, outcomes, delivery approach, and the decisions needed to move forward.
- Create and run the right programme rhythm, including integrated planning, governance, progress tracking, reporting, escalation, and senior decision-making.
- Coordinate delivery across multiple teams including technology, commercial product, global product, commercial, and operations, flexing confidently across agile, waterfall, and hybrid delivery methods.
- Build trusted relationships with senior stakeholders and delivery partners, using clear, data-informed communication to maintain alignment, confidence, and pace.
- Turn delivery information, risks, and insight into compelling narratives that help executive audiences understand progress, trade-offs, decisions, and customer impact.
- Line manage and matrix lead Business Change Managers, balancing people leadership with programme priorities and creating the conditions for high-quality change outcomes.
- Play an active role in department-wide initiatives, helping strengthen how Change Delivery operates, communicates, and delivers for the business.
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Essential Criteria
- Proven experience delivering complex, cross-functional programmes in fast-paced, large organisations, ideally within communications, media, technology, or customer operations environments.
- Strong end-to-end programme leadership, with practical experience across mobilisation, governance design, integrated planning, RAID and dependency management, delivery reporting, launch readiness, and handover.
- A transformation mindset, with the ability to connect strategy to execution, challenge constructively, simplify complexity, and keep teams focused on outcomes.
- Excellent senior and executive-level stakeholder communication skills, with the judgement to tailor messages, tell a clear story from data and insight, surface decisions, and maintain confidence when delivery is challenging.
- Confidence setting direction where there is ambiguity, incomplete information, or competing priorities, bringing enough structure to enable progress without slowing delivery down.
- Outstanding problem-solving, planning, and conflict resolution skills, with the ability to bring diverse groups together and drive shared solutions to complex delivery challenges.
- A self-starting, delivery-focused approach, with the ability to spot what needs to be done, take ownership without waiting for direction, and maintain momentum across multiple moving parts.
- Inclusive leadership experience, with a track record of leading ambitious individuals and flexing between strategic direction and delivery detail when programmes need additional focus.
Desirable Skills and Experience
- Experience working across agile, waterfall, and hybrid methodologies; SAFe agile experience is desirable but not essential.
- Confidence with AI tools and enthusiasm for developing how these can be applied in the workplace to support delivery excellence.
Benefits and Perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
- Free Sky TV package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass, and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
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How You’ll Work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.
Your Office Base
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed, and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury, and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes, and bicycles.
Livingston
Our Livingston office at Kirkton Campus is home to our first and biggest Contact Centre. It’s also home to our Sky Up Academy, placing young people at centre stage as media creators. With an on-site restaurant, gym, and beauty salon, you can make your routine work for you.
The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Sky Watermark, our central site for Livingston, is also just a short shuttle bus away.
Who We Are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news, and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues, and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role, you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
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