iXceed Solutions
Business Change Manager
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Business Change Manager – AI Programme
Location: London / Leeds
Alternative: Edinburgh
Work Mode: Hybrid – 3 days onsite per week
Contract: Approximately 9 months
Role Purpose
We are looking for an experienced Business Change Manager to support the FCA AI Programme, leading people change, business readiness, stakeholder engagement, communications and adoption activities.
The role will focus on embedding AI-enabled ways of working across the organisation and ensuring teams are prepared for and able to adopt new processes, technologies and ways of working.
Key Responsibilities
- Develop change activities, rollout approaches, deployment strategies and adoption plans.
- Lead engagement with senior leaders, business teams and technology delivery teams.
- Assess business impacts, manage resistance and embed new ways of working.
- Deliver communications, engagement and knowledge-sharing activities.
- Drive business readiness across people, processes and teams.
- Govern and assure third-party training plans and deliverables.
- Monitor adoption outcomes, risks and benefits realisation.
- Advise programme, business and technology stakeholders on sustainable change.
- Support the successful implementation and adoption of AI-enabled solutions.
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Essential Skills & Experience
- Typically 8+ years' experience delivering business change and transformation in large, complex organisations.
- Strong experience developing change strategies, rollout approaches and adoption plans.
- Excellent senior stakeholder engagement and influencing skills.
- Experience with business readiness, adoption and implementation of technology-enabled change.
- Strong communications, engagement and awareness experience.
- Experience coordinating cross-functional, supplier and third-party delivery.
- Experience monitoring adoption, risks, issues and benefits realisation.
- Strong knowledge of change management methodologies, tools and techniques.
- Excellent communication, facilitation and relationship-management skills.
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Desirable Skills
- Experience in a regulated environment, preferably:
- Financial services
- Government
- Regulatory bodies
- Experience supporting adoption of AI solutions, including:
- Generative AI
- Agentic AI
- AI-enabled ways of working
- Experience working with product-based technology teams and Agile delivery.
- Benefits management and measurement of adoption/business value.
- Change Management certification such as:
- Prosci
- APMG Change Management
- MSP
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