UK Health Security Agency
Business Change Manager
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Birmingham, West Midlands (England), B2 4BH : London, London (region), E14 4PU : Liverpool, North West England, L3 1DS : Leeds, Yorkshire and the Humber, LS2 7UE
Job Summary
At the UK Health Security Agency (UKHSA), we are recruiting Business Change Managers to support our vital mission of protecting the nation from health threats. You will play a key role in shaping, delivering and embedding change across a diverse range of projects, programmes and portfolios. Successful candidates may be assigned to initiatives such as:
- UKHSA major change programme
- Health protection and public health initiatives
- Technology and digital transformation programmes
- Infrastructure development projects
- Organisational change and transformation activity
We are seeking experienced change professionals, particularly those with a strong track record in transformational delivery, government reform, or large-scale infrastructure projects.
Working for your organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Job Description
The main responsibilities for this role are as follows:
- Lead business change activities, working with the project to support delivery of business case benefits and outcomes.
- Assess and understand the impact of change on stakeholders and business areas.
- Support the preparation of the change management elements of the Business Case.
- Engage with business end users to inform the creation of Business Change products.
- Support the development of required Business Change products, including change plans and readiness assessments.
- Establish, maintain and monitor the change plan.
- Work with the Project Manager, Benefits Manager and stakeholders to identify and support the realisation of benefits.
- Support the development and maintenance of communications plans, drafting content for change-related communications.
- Identify stakeholders and effectively manage relationships, ensuring their inclusion in engagement.
- Encourage input from diverse staff groups and use insights to shape future service, process or system design.
- Act as a key contact for stakeholder queries and support senior stakeholder engagement as required.
- Use digital tools and data analytics to track impacts, monitor adoption and manage change.
- Champion the use of best practice and provide expert advice and guidance.
- Be an active member of the UKHSA Project Delivery Profession Community.
The job holder will be supported to work towards achieving Government Project Delivery Accreditation where they do not already hold this.
Main duties of the job
As Business Change Manager You Will:
- Lead the implementation of change across designated projects or workstreams, and support change activities across a broader portfolio where required.
- Collaborate with project and programme teams to prepare the business for change and ensure successful adoption. The changes you support will typically be moderate in complexity.
- Act as a bridge between delivery teams and end users, ensuring change activity is well planned, effectively supported, and safely implemented to realise agreed benefits.
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This role is a government project delivery profession role and part of UKHSA’s project delivery resource model. It is aligned to the Project Delivery Capability Framework career pathway Business Change Manager SEO.
The above list is not exhaustive.
Person specification
Essential Criteria
- Demonstrable recent experience delivering business change activities within a project, programme or operational change environment.
- Recent working knowledge of techniques for capturing stakeholder needs, assessing requirements and supporting delivery using structured change methodologies.
- Recent experience of contributing to business readiness activities, ensuring users and services are prepared for implementation and adoption.
- Awareness of project delivery disciplines, including business case development, benefits management, change control, planning, scheduling, assurance, risk and issue management and governance.
- Excellent communication skills with the ability to build effective working relationships with a range of stakeholders.
- Ability to use digital tools and data insights to support effective change management, including tracking, reporting, and monitoring adoption.
- Strong capability in using Microsoft Office applications, (Outlook, Word, Excel, PowerPoint) with the ability to produce clear documentation, reports and presentations
Alongside your salary of £41,983, UK Health Security Agency contributes £12,162 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
You will be required to complete an application form. You will be assessed on the listed 6 essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- 1000 word supporting statement.
This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words.
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Longlisting:
In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
If used, the pile ‘Meets all essential criteria’ will proceed to shortlisting
Shortlisting:
In the event of a large number of applications we may conduct a initial sift, on the lead criteria of:
- Demonstrable recent experience delivering business change activities within a project, programme or operational change environment.
- Recent working knowledge of techniques for capturing stakeholder needs, assessing requirements and supporting delivery using structured change methodologies.
- Recent experience of contributing to business readiness activities, ensuring users and services are prepared for implementation and adoption.
If you are successful at this stage, you will progress to the Stage 2: Pre interview assessment.
Feedback will not be provided at this stage.
Stage 2 : Pre interview assessment: Technical Skills
Candidates will be invited to a 20-minute pre-interview assessment which will be undertaken remotely, via MS Teams.
The pre-interview assessment will assess your Technical Skills through instinctual critical thinking and situational judgement, drawing from your Business Change technical experience.
A scenario will be presented on the screen, read aloud and shared using the chat function. You will be expected to consider the situation (5 minutes) and share your thinking (10 minutes).
If you are successful at this stage, you will progress to Stage 3: Interview.
Stage 3: Interview
You will be invited to an interview via MS Teams.
Behaviours will be tested at interview.
The Behaviours Tested During The Interview Stage Will Be:
- Communicating and Influencing (Lead behaviour)
- Working Together
- Leadership
Interview dates are to be confirmed.
Location
This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance Level Requirement
Successful candidates must pass a basic disclosure and barring security check before they can be appointed.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary
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