Norfolk County Council
Business Change Manager
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Business Change Manager | 10960 | 2 year Fixed Term Contract / Secondment Opportunity | 37 hours per week | £50,166 to £54,277 per annum (Scale L) | County Hall / Hybrid Working
An exciting opportunity has arisen to join Norfolk County Council's Business Change & Innovation Team within the Digital & Transformation Directorate.
About the Role
We are looking for a highly motivated Business Change Manager who is passionate about improving services, supporting innovation and helping colleagues successfully navigate change. This role will play a key part in delivering transformation programmes across the Council, helping teams adopt new ways of working and realise tangible benefits from digital and organisational change.
Initially, a key focus of the role will be supporting the continued adoption of Microsoft Copilot and other emerging technologies across the organisation. You will work with services to identify opportunities, develop use cases, support change activities and help ensure that technology delivers meaningful outcomes for staff and residents.
This is a fantastic opportunity for someone who enjoys working with people, facilitating change and turning innovative ideas into practical improvements.
What You'll Be Doing
- Leading and supporting business change activities across a range of transformation programmes and projects.
- Working with services to identify opportunities for improvement, innovation and service redesign.
- Supporting the adoption of Microsoft Copilot and other emerging technologies, helping teams maximise productivity and realise benefits.
- Facilitating workshops, discovery sessions and stakeholder engagement activities.
- Developing and delivering change management plans, communications and engagement approaches.
- Identifying impacts, risks and dependencies associated with organisational change.
- Supporting benefits realisation activities and helping measure the value delivered through change initiatives.
- Building strong relationships with leaders, managers and frontline colleagues across the Council.
- Acting as a trusted advisor to services embarking on change and transformation.
About You
We are looking for someone who:
- Has experience of delivering or supporting business change, transformation, organisational development or continuous improvement initiatives.
- Is an excellent communicator with strong stakeholder engagement and facilitation skills.
- Can build relationships quickly and influence people at all levels of the organisation.
- Enjoys solving problems and finding practical solutions to complex challenges.
- Is confident working independently while also contributing to a collaborative team environment.
- Has strong analytical and organisational skills.
- Is enthusiastic about innovation, digital transformation and emerging technology.
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Desirable Experience
- Experience of working within local government, the public sector or a similarly complex organisation.
- Experience supporting digital transformation programmes.
- Familiarity with change management methodologies and approaches.
- Knowledge of Microsoft 365, Copilot, AI-enabled productivity tools or wider digital innovation activities.
- Experience of benefits identification, tracking and realisation.
Why Join Us?
This role offers a unique opportunity to influence how services evolve and improve across Norfolk County Council.
You'll join a supportive and ambitious team that is helping shape the future of public services through innovation, technology and people-centred change. You'll have the opportunity to work on high-profile programmes, develop new skills and make a meaningful impact on the organisation and the communities we serve.
If you are passionate about change, innovation and helping people embrace new ways of working, we'd love to hear from you.
Please contact Chris Baker, Senior Innovation & Business Change Manager if you have any questions. chris.baker@norfolk.gov.uk or 01603 729252
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
Financial benefits such as:
- 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. [https://norfolk.rewardgateway.co.uk/Authentication/Start]
- A Blue Light card [https://www.bluelightcard.co.uk/] for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
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Before you apply, we recommend reading the full Job Description and Person Specification [https://nccjoblibrary-buhfawbxbvb6brdj.a03.azurefd.net/10960_Business%20Change%20Manager_JD_S&T.docx] to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions [https://www.norfolk.gov.uk/jobs-training-and-volunteering/work-at-norfolk-county-council/vacancies/recruitment-information-for-candidates] here.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle [https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffa-eqie-saasfaprod1.fa.ocs.oraclecloud.com%2FhcmUI%2Ffaces%2FFndOverview%3FmacKey%3DACA1GN%252FcSRKlOeLU%26_afrLoop%3D8587015335213240%26_afrWindowMode%3D0%26_afrWindowId%3Dmx7eds1sa%26_adf.ctrl-state%3Dqofe3tmob_108%26_afrFS%3D16%26_afrMT%3Dscreen%26_afrMFW%3D1163%26_afrMFH%3D525%26_afrMFDW%3D1280%26_afrMFDH%3D720%26_afrMFC%3D8%26_afrMFCI%3D0%26_afrMFM%3D0%26_afrMFR%3D158%26_afrMFG%3D0%26_afrMFS%3D0%26_afrMFO%3D0&data=05%7C01%7Cemma.croll%40norfolk.gov.uk%7C711048ee91fb439ca0df08dab8f3665c%7C1419177e57e04f0faff0fd61b549d10e%7C0%7C0%7C638025652768647030%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZyIhjqXgq6%2BG%2FTmYvqyLbRm%2FZ%2FVHZfFXi4%2FYMeOq%2Bp8%3D&reserved=0] using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 03 August 2026 23:59
All other applicants closing date: 17 August 2026 23:59
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county is a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government
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