UK Health Security Agency
Business Change Officer
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Hybrid working based at any core HQ in Birmingham, Liverpool, Leeds, London Canary Wharf
Job Summary
At the UK Health Security Agency (UKHSA), we are recruiting 6 (1 x Permanent, 5 x Fixed Term Contract) Business Change Officers to support our vital mission of protecting the nation from health threats. They will contribute to shaping, delivering and embedding change across a diverse range of projects, programmes and portfolios.
Successful Candidates May Be Assigned To Initiatives Such As:
- UKHSA major change programmes
- Health protection and public health initiatives
- Technology and digital transformation programmes
- Infrastructure development projects
- Organisational change and transformation activity
We are looking for candidates with experience of supporting the delivery of change, particularly those who have contributed to transformational activity, government reform, or large-scale infrastructure projects.
Job Description
As Business Change Officer, you will support the implementation of change across a designated portfolio, collaborating closely with project and programme teams to prepare the business for change and ensure successful adoption. You may also lead low complexity change activity.
You will provide a bridge between project teams and end users, ensuring that change activity is well planned, effectively supported and safely implemented to realise agreed benefits.
This role is a government project delivery profession role and part of UKHSA’s project delivery resource model. It is aligned to the Project Delivery Capability Framework career pathway Business Change Manager HEO.
Main Responsibilities:
- Act as lead on business change activities, working with the project to support the delivery of the business case benefits and outcomes.
- Assess the impact of change on stakeholders to support successful delivery of the change.
- Support the preparation of the change management elements of the Business Case.
- Provide input to the creation and maintenance of Business Change products, such as change plans, impact assessments and readiness documents.
- Support the Project Manager with preparing and updating the change plan.
- Contribute to the assessment of business readiness before implementation.
- Support the Project Manager and/or Benefits Manager with identifying and tracking benefits.
- Contribute to the development and maintenance of the communications plan.
- Identify stakeholders and include them in the stakeholder engagement plan, building strong working relationships.
- Act as a point of contact for queries relating to the business change activity.
- Use digital tools and data to support tracking of change impacts, adoption and progress.
- Promote the use of recognised business change approaches and assist colleagues in applying best practice.
- Be an active member of the UKHSA Project Delivery Profession Community.
You will be supported to work towards achieving Government Project Delivery Accreditation should you not already hold this.
The above is only an outline of the tasks, responsibilities and outcomes required of these roles. You will carry out any other duties as may reasonably be required. The job descriptions and person specifications may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Person specification
Essential Criteria
- Recent experience supporting business change activities or change implementation within a project, programme or operational change environment.
- Ability to analyse and summarise the impact of change on teams, processes and stakeholders, using structured approaches or tools.
- Excellent communication skills with the ability to build effective working relationships with a range of stakeholders.
- Awareness of business case development, benefits management, and change control.
- Awareness of planning, scheduling, assurance, risk and issue management and governance.
- Ability to use digital tools to support change tracking, assess impacts and monitor adoption of new ways of working.
- Strong capability in using Microsoft Office applications, specifically Outlook, Word, Excel, and PowerPoint.
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Salary Information
Higher Executive Officer (HEO): Salary is subject to base location and is per annum, pro-rata.
- National HEO: £33,422 - £40,731
- Outer HEO: £35,587 - £43,244
- Inner HEO: £37,749- £45,353
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.
Benefits
Alongside your salary of £33,422, UK Health Security Agency contributes £9,682 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information: UKHSA Hub, Civil Service Careers
Selection process details
This vacancy is using Success Profiles Success Profiles - GOV.UK and will assess your Experience, Behaviours and Technical Skills.
Application & Sift
At Sift Stage You Will Be Assessed Against The 7 Essential Criteria Listed In This Job Advert. You Will Be Required To Complete:
- An Application form (‘Employer/Activity history’ section on the application)
- A 750 word Supporting Statement - do not exceed 750 words as we will not consider any words over and above this amount
This should outline how your skills, abilities, experience and knowledge provide evidence of your suitability for the role, with reference to the 7 Essential Criteria listed in this job advert.
You will receive a joint score for your Application Form and Supporting Statement. The application form is the kind of information you would put into your CV – please be advised you will not be able to upload or email us your CV. Please complete the Application Form in as much detail as possible.
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In the event of a large number of applications, we may longlist into 3 piles of:
- Meets all Essential Criteria
- Meets some Essential Criteria
- Meets no Essential Criteria
Only those that 'Meets all Essential Criteria' will progress to Shortlisting.
Shortlisting
In The Event Of a Large Number Of Applications, We May Conduct An Initial Sift On The Following 2 Essential Criteria:
- Recent experience supporting business change activities or change implementation within a project, programme or operational change environment.
- Excellent communication skills with the ability to build effective working relationships with a range of stakeholders.
If you are successful at this stage, you will progress to the Stage 2: Pre-Interview Assessment. Feedback will not be provided at this stage.
Stage 2: Pre-Interview Assessment
Candidates will be invited to a 20-minute pre-interview assessment which will be undertaken remotely, via MS Teams.
The pre-interview assessment will assess your Technical Skills through instinctual critical thinking and situational judgement, drawing from your Business Change technical experience.
A scenario will be presented on the screen, read aloud and shared using the chat function. You will be expected to consider the situation (5 minutes) and share your thinking (10 minutes).
If you are successful at this stage, you will progress to Stage 3: Interview.
Stage 3: Interview
You will be invited to a remote interview. Interview date(s) to be confirmed.
Behaviours and Technical Skills will be assessed at interview. The Behaviours being assessed during the interview will be as follows:
- Communication and Influencing - Lead Behaviour
- Working Together
- Delivering at Pace
Technical Skills will be assessed from questions during the interview.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Incident Response Activity
From time to time, the role holder may be required to support UKHSA’s incident response activity by contributing their appropriate expertise within an Incident Cell; during such periods, supported by the line manager, this work will take priority over normal day-to-day responsibilities, commensurate with their grade, skills and experience.
Qualifications And Registrations
For roles where specific qualifications or registrations are required, successful applicants will be asked to provide appropriate evidence. Employment cannot commence until satisfactory documentation has been received and verified.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service as well as internal applicants.
Location Details
This role is being offered as hybrid working based at any of our Core HQs in Birmingham, Leeds, Liverpool and London Canary Wharf.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).
Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-
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