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Business & Customer Relations Apprenticeship
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Business & Customer Relations Apprenticeship
Location: Crook (DL15 8LA)
Closing Date: Sunday 1 November 2026 at 11:59pm
Posted on: 14 October 2026
Start Date: Monday 2 November 2026
Duration: 1 year
Positions Available: 1
Summary
A varied role with opportunities to learn and grow. With this hands-on role there are no two days the same. You will gain experience across customer service, sales, office administration, invoicing, order processing and warehouse support, giving you a great introduction to how a business operates.
Wage: £14,560 for your first year, then could increase depending on your age
Hours: Monday to Friday (37.5 hours per week). 7 hours working per day plus 30 minutes unpaid break. The opportunity of some weekend and evening work.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities:
- Customer service: Communicating with customers by telephone, email and face to face, providing a friendly and helpful service
- Telesales: Supporting sales activities, contacting customers and helping to build positive customer relationships.
- Order processing: Taking customer orders accurately and helping ensure orders are processed efficiently
- Invoicing: Assisting with the preparation and processing of invoices
- Warehouse support: Assisting with general warehouse-related duties as required
- Office administration: Completing general office duties, maintaining accurate records and supporting the smooth running of the business
- Teamwork: Working closely with colleagues across different areas of the business and helping wherever needed
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Full training and support will be provided as you learn and develop in the role
Location: Brookside New Road Crook DL15 8LA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: DERWENTSIDE COLLEGE
Training Course: Customer service practitioner (level 2)
Course Contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Requirements
Desirable Qualifications:
- GCSE in: Maths & English (grade Pass/ A-C/ 9 to 4)
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Other Requirements:
- Must be able to travel to and from the workplace
- Good written and verbal communication skills
- Good time management
- Ability to work individually and as part of a team
- Willingness to learn
- Good organisation
About this Employer
Keg wholesale company supplying kegs, cases, wines and spirits to pubs, clubs and leisure centres in and around County Durham/North East. We manage a number of accounts through our wholesale and support with a number of events throughout the year. Operate out of a warehouse, yard & office. We have a close team of 8 employees.
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay. The possibility of full-time employment following successful completion of the apprenticeship.
Apply Now
Contact: DERWENTSIDE COLLEGE
Reference Code: VAC2000059144
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