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Business & Customer Relations Apprenticeship
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Business & Customer Relations Apprenticeship
Location: Crook (DL15 8LA)
Closing Date: Sunday 1 November 2026 at 11:59pm
Posted On: 13 October 2026
Summary
A varied role with opportunities to learn and grow. With this hands-on role there are no two days the same. You will gain experience across customer service, sales, office administration, invoicing, order processing and warehouse support, giving you a great introduction to how a business operates.
Wage: £14,560 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work:
- Customer service: Communicating with customers by telephone, email, and face to face, providing a friendly and helpful service
- Telesales: Supporting sales activities, contacting customers, and helping to build positive customer relationships.
- Order processing: Taking customer orders accurately and helping ensure orders are processed efficiently.
- Invoicing: Assisting with the preparation and processing of invoices.
- Warehouse support: Assisting with general warehouse-related duties as required.
- Office administration: Completing general office duties, maintaining accurate records, and supporting the smooth running of the business.
- Teamwork: Working closely with colleagues across different areas of the business and helping wherever needed.
Full training and support will be provided as you learn and develop in the role.
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: DERWENTSIDE COLLEGE
Training Course: Administration assistant (level 2)
Course Contents:
- Receive, retrieve, process, record, and store information and data.
- Operate within organisational policies, standards, and procedures and relevant legislation respecting confidentiality.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks.
- Handle and communicate information in line with organisational policies, procedures, and security requirements.
- Recognise and rectify issues and escalate as required.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment, and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries, and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and/or collaboration.
- Protect against security threats.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
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Requirements
Desirable Qualifications:
- GCSE in: Maths & English (grade Pass/ A-C/ 9 to 4)
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Other Requirements:
- Must be able to travel to and from the workplace
- Good written and verbal communication skills
- Good time management
- Ability to work individually and as part of a team
- Willingness to learn
- Good organisation
About This Employer
Keg wholesale company supplying kegs, cases, wines, and spirits to pubs, clubs, and leisure centres in and around County Durham/North East. We manage a number of accounts through our wholesale and support with a number of events throughout the year. Operate out of a warehouse, yard & office. We have a close team of 8 employees.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. The possibility of full-time employment following successful completion of the apprenticeship.
Ask a Question
The contact for this apprenticeship is: DERWENTSIDE COLLEGE
The reference code for this apprenticeship is VAC2000058765.
Apply Now
Closes in 18 days (Sunday 1 November 2026 at 11:59pm)
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