Data Integrity & Governance

• Assess data quality, completeness, consistency, accuracy, and auditability across key systems.
• Identify master data requirements, data ownership models, business definitions, and accountability gaps.
• Create data quality monitoring and remediation processes that can be embedded into day-to-day operations.
• Support regulatory, compliance, and operational requirements relating to data management, reporting, and retention.
• Establish and maintain data dictionaries, reporting definitions, and ownership frameworks to improve confidence in business information.

Analytics & Business Intelligence

• Review current reporting, KPI, and management information frameworks.
• Identify opportunities to improve operational, financial, ESG, culinary, procurement, and client reporting.
• Analyse trends, performance data, and operational metrics to identify opportunities for improvement.
• Support the development of a modern analytics and reporting capability.

Project Delivery

• Support the Business Services Director in the delivery of the wider systems and process improvement roadmap.
• Maintain clear requirements documentation, user stories, process maps, functional specifications, decision logs, and action trackers.
• Track benefits realisation, post-implementation outcomes, and lessons learned to ensure improvement activity delivers measurable value.

KEY DELIVERABLES

• Current-state and future-state process maps, including SIPOCs, control points, risks, handoffs, and system touchpoints.
• Systems capability assessments, rationalisation recommendations, and improvement roadmaps.
• Data quality, integrity, and ownership assessments.
• Business requirements, functional specifications, decision papers, and business cases.
• KPI frameworks, dashboards, and management reporting packs that improve business decision-making.
• Benefits realisation reports, adoption plans, and implementation recommendations.

Essential

SKILLS & EXPERIENCE

• Experience as a Business Analyst, Data Analyst, Digital Transformation Analyst, or similar role.
• Strong process mapping and business process improvement capability.
• Experience reviewing business systems and software applications.
• Excellent analytical, problem-solving, and documentation skills.
• Strong stakeholder engagement and workshop facilitation skills.
• Ability to translate complex business requirements into practical solutions.
• Experience working with multiple data sources, business systems, and reporting outputs.

Desirable

• Experience within contract catering, hospitality, retail, foodservice, or multi-site operations.
• Knowledge of ERP, finance, HR, ESG, HSE, procurement, or operational systems.
• Experience with Microsoft Power Platform, automation, or workflow tools.
• Knowledge of data governance, master data management, and data quality controls.
• Experience supporting software implementation or systems optimisation projects.
• Understanding of AI, automation, and digital workplace technologies.

PERSONAL ATTRIBUTES

• Curious and naturally investigative.
• Passionate about using data to improve performance.
• Commercially aware and outcome-focused.
• Comfortable challenging established ways of working constructively.
• Highly organised with strong attention to detail.
• Collaborative and able to influence stakeholders at all levels.
• Self-motivated and able to manage multiple priorities.
• Aligned with the Thomas Franks values.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc.).
• Free meals on duty.
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity, and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well-established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About Us

Thomas Franks is a founder-led, fresh food catering business with a focus on excellence and service delivered with individuality, passion, and style. We are unique in every approach, and our clients and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school, please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974, and as such, any criminal conviction, caution, or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.