Shot Blast Media
Business Development Account Manager
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Business Development & Account Manager
Client Growth & Strategy
Garforth, Leeds · £40,000–£45,000 · Office-based · Permanent · Full-time
About Shot Blast Media
We're a specialist video and content agency working exclusively with manufacturing, engineering, construction, energy, and infrastructure businesses. We help our clients turn technical, often overlooked work into content that builds trust, wins tenders, and shortens sales cycles, built around our own Smart Content System®.
The Role
This is a senior, relationship-led role at the centre of how we grow client accounts. You'll lead discovery conversations with new and returning prospects, own the ongoing relationship with our client base, shape campaign strategy, and build the systems that turn good client work into long-term, growing partnerships through segmentation, health scoring, quarterly reviews, referrals, and reactivation.
This isn't a standard account management role or business development role. Almost everything you'll work on comes from inbound opportunities, warm introductions, existing clients, and referrals. Growth built on trust and genuine value, not hard selling. You'll be the person who turns interest into signed clients and signed clients into accounts that grow year on year.
You'll work closely with Lotty (founder/director), Lyza (brand, web, and marketing systems), David (Head of Production), and Byron (Video Production Manager).
What You'll Be Doing
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- Working closely with marketing to take warm, marketing-generated leads and convert them, leading discovery calls, understanding what prospects need, and guiding them to the right solution
- Feeding insight back to marketing on what's converting and what attracts the right clients, so the two functions build on each other rather than working in isolation
- Working closely with Byron, our Production Manager, on existing retainer client work, staying close enough to live projects to spot opportunities and deepen the relationship while work is in flight.
- Owning the ongoing relationship with our client base, regular check-ins, planning calls, and reviews that keep clients feeling looked after, not just serviced.
- Building the systems and processes that keep us talking to clients at the right moments, where we can add value and grow the relationship, not just check in
- Shaping campaign and content strategy with clients, connecting their business goals to the right recommendation
- Running quarterly and annual reviews with active clients, spotting where accounts are ready to grow
- Building and running client segmentation, health scoring, referrals, and our reactivation programme for lapsed clients
- Planning, hosting, and running our monthly exclusive client webinar content, logistics, follow-up, and improvement
Essential
You'll need:
- Proven experience managing and growing client accounts through proactive, trust-led relationship management; this is the core of the role.
- Genuine curiosity about manufacturing, engineering, or industrial businesses
- Comfortable working in a small team where this role carries real weight. You're not one of many, you're a key part of how the agency grows, and it will require someone with ambition to shape the direction, building the strategy and systems for growth.
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Desirable
Nice to have:
- Comfortable on camera, video presenting, Loom recordings, and video-first communication is how we work, for proposals, client updates, and wider content marketing
- A working understanding of content marketing, video production, or digital strategy
- Experience in a creative, marketing, or content agency
- Familiar with CRM and project tools like Monday.com or similar
- Comfortable using Loom for proposal walk-throughs and client communications
What We Offer
Culture
A small, close team that genuinely likes each other — regular socials, away days, a collaborative atmosphere, not corporate.
The work
Interesting and tangible clients doing real engineering and manufacturing — not another SaaS logo.
Growth
You're shaping the client side of this business, not filling a slot in an existing machine.
Benefits
Bonus scheme, company pension, flexible working.
How to Apply
Send a 2–3 minute video introduction...Tell us why this role, why now, and why you. Alongside a two-page CV to lotty@shotblastmedia.co.uk.
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