Start your career with Safetell

Through a fully funded degree apprenticeship, gain hands-on experience across estimating, design, and sales. You’ll receive paid study time, mentoring, a starting salary of £18,000 with annual increases, and a clear pathway towards a future Business Development Manager role.

What you'll do at work

• Supporting customer enquiries and quotation requests.
• Reading customer specifications, drawings, schedules, and briefs.
• Helping prepare clear and accurate quotations.
• Reviewing costs such as materials, labour, installation, and subcontractor costs.
• Supporting tender responses and proposal writing.
• Working with the design team on technical solutions for customer requirements.
• Looking at drawings, layouts, and technical documents.
• Discussing practical installation requirements and site constraints with colleagues.
• Responding to customer enquiries professionally and promptly.
• Updating CRM records and helping maintain the sales pipeline.
• Following up quotations and sales opportunities.
• Preparing customer communications, proposals, and sales presentations.
• Working with Business Development Managers to understand customers, sectors, and accounts.
• Building confidence in discussing technical solutions with customers and colleagues.
• Taking part in mentoring, training, and university study activities as part of the apprenticeship.

Where you'll work

Unit 46
Fawkes Avenue
Dartford
DA1 1JQ

Training provider

UNIVERSITY OF GREENWICH

Training course

Chartered manager (degree) (level 6)

What you'll learn

Course contents

• Support the development of organisational strategies and plans.
• Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies, and excellence.
• Produce reports that clearly present information and data, using a range of interpretation and analytical processes.
• Gain wide support to deliver successful outcomes.
• Plan, organise, and manage resources in order to achieve organisational goals.
• Identify key outcomes, develop and implement plans, and monitor progress, and provide reports as required.
• Proactively identify risk and create plans for their mitigation. Ability to use widely recognised project management tools.
• Managing budgets, controlling expenditure, and production of financial reports.
• Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships.
• Creative approaches to developing solutions to meet customer need.
• Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others.
• Communicate clearly, effectively, and regularly using oral, written, and digital channels and platforms.
• Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate.
• Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions.
• Able to articulate organisational purpose and values.
• Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring.
• Able to build teams, empower and motivate others to improve performance or achieve outcomes.
• Able to delegate to others, provide clear guidance, and monitor progress. Ability to set goals and accountabilities.
• Able to build rapport and trust, develop networks, and maintain relationships with people from a range of cultures, backgrounds, and levels.
• Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback.
• Work collaboratively with internal and external customers and suppliers.
• Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others.
• Can manage stress and personal well-being, and confident in knowing core values and drivers.
• Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities.
• Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis, and evaluation to support decision making.