Ignition CX
Business Development Director
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About the Company
Ignition CX is dedicated to driving enterprise new business acquisition across the UK market. Our mission is to provide exceptional customer experience (CX) and business process outsourcing (BPO) solutions, fostering a culture of innovation and excellence.
About the Role
The Business Development Director is responsible for driving enterprise new business acquisition for Ignition CX across the UK market. This role owns full-cycle sales execution — from prospecting through contract negotiation — and is accountable for achieving defined revenue targets.
Responsibilities
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Enterprise New Logo Acquisition
- Identify, pursue, and close enterprise CX and BPO opportunities across targeted UK verticals.
- Lead discovery, solution design, pricing strategy, and commercial negotiations.
- Manage complex RFP processes through to signed contracts.
- Convert qualified pipeline into committed revenue.
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Pipeline Ownership
- Maintain an active pipeline aligned to quota expectations (minimum 3–5x coverage ratio).
- Ensure disciplined opportunity progression and accurate revenue forecasting.
- Update CRM consistently and report pipeline health weekly.
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Vertical Development
- Develop deep expertise within two or more assigned UK industry verticals.
- Tailor Ignition CX value propositions to UK market specific buyer needs.
- Support strategic expansion into new sectors alongside the Chief Client Officer.
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Executive Engagement
- Build and maintain C-suite and VP-level relationships with target accounts.
- Represent Ignition CX in high-level negotiations and partnership discussions.
- Support broker, consultant, and referral channel partnerships.
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Cross-Functional Coordination
- Partner with Industry Leads and Solutions teams for proposal credibility.
- Align with Finance on commercial structures and pricing.
- Coordinate structured handoff to Client Solutions post close.
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AI-Enabled Solutions and Innovation
- Identify client challenges and use cases that may be addressed through AI, automation, analytics or digital CX solutions.
- Position Ignition CX’s AI-enabled capabilities as part of enterprise sales proposals and client transformation strategies.
- Translate AI capabilities into clear business benefits, including improved customer experience, reduced cost, increased productivity, enhanced quality and revenue growth.
- Support client discussions relating to generative AI, conversational AI, intelligent automation, agent-assist tools, analytics and workforce optimisation.
- Maintain awareness of AI developments and competitor offerings within the CX and BPO market.
- Ensure AI opportunities are positioned responsibly, with appropriate consideration for data privacy, security, governance and human oversight.
- Identify opportunities to pilot, scale or integrate AI solutions within new client contracts.
Key Performance Indicators
- New Logo Revenue: Total revenue closed from net-new enterprise clients in the period
- Revenue Quota Attainment: Percentage of defined revenue target achieved in the period
- Pipeline Coverage Ratio: Active pipeline value as a multiple of quota — minimum 3–5x required
- Win Rate: Percentage of qualified opportunities converted to signed contract
- Average Contract Value: Mean value of closed deals — indicator of market and deal quality
- Sales Cycle Duration: Average time from first qualified conversation to signed contract
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Qualifications
- 7–12+ years of enterprise B2B sales experience
- CX, BPO, or outsourcing industry background strongly preferred
- Proven full-cycle sales track record — from RFP through contract close
- C-suite relationship management and executive-level communication
- Disciplined pipeline and CRM management (Zoho, Salesforce, or equivalent)
- Experience selling into UK enterprise accounts across Retail, Financial Services, Insurance, Utilities, Telecommunications, or Home Services
- Strong commercial acumen — comfortable with pricing, P&L implications, and contract structures
Required Skills
- Strong enterprise sales capability
- Disciplined pipeline management
- Executive-level relationship development
Preferred Skills
- Experience in AI, automation, and analytics solutions
- Understanding of digital CX solutions
Pay range and compensation package
Compensation details will be discussed during the interview process.
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