Otonomee
Business Development Director (Remote in Ireland )
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About The Role
This is an incredible opportunity for a growth-oriented and ambitious individual to join a fast-scaling business. We’re looking for an experienced Business Development Director to drive growth from new business for our BPO service business. The initial focus will be on the Irish, UK, and Nordics markets, with a clear opportunity to grow into a broader EMEA-facing role as we continue our rapid expansion.
This is a hunter role, ideal for someone who knows how to open doors, build relationships from the ground up, and close high-value, consultative deals. You’ll be supported by the CCO and senior leadership team but success in this role depends on your ability to take initiative, build a pipeline, and work collaboratively to win.
Location: This is a full-time work-from-home position. However, our ideal candidate will be based in the Dublin Region.
What You'll Be Doing
- Drive new client acquisition, owning the full sales cycle, from prospecting to closing the deal
- Build and manage a high-quality pipeline of opportunities through strategic outreach.
- Engage with senior stakeholders to understand needs and shape tailored BPO solutions
- Collaborate with internal teams (e.g., marketing, product development, operations) to create tailored solutions for potential clients
- Share insights from the market to help shape positioning, messaging, and GTM strategy
- Represent the company at industry events, conferences, and networking opportunities to build brand awareness and establish connections
Your Profile
ABOUT YOU
To thrive in this role, you should possess the following qualifications and attributes:
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- 5 years+ of experience in new business sales, ideally within BPO, outsourcing, or related services e.g. professional services or consulting.
- A consistent track record of winning complex, high-value deals in a consultative sales environment.
- Experience selling to C-suite executives in functions such as Customer Support, Operations, or HR is an advantage.
- Experience in B2B Enterprise selling
- A self-starter mindset – comfortable working independently, with the discipline to manage your own pipeline and activity.
- A strong sense of team collaboration – you know how to bring the right people in at the right time and work cross-functionally to deliver results.
- Exceptional communication and negotiation skills, with the ability to influence decision-making at all levels.
- Solid commercial acumen and a structured approach to pipeline management and forecasting.
- Adept at building relationships with senior executives, stakeholders, and industry leaders.
Why Us?
WHAT YOU GET IN RETURN:
- A competitive salary and commission structure to reward high performance
- Equipment provided
- Home office allowance
- Online Gym and Wellbeing Studio
- Pension
- The opportunity for professional growth
- The opportunity to join a fast-scaling business at an exciting stage in its development
- Fun company events and team outings
- Autonomy and Responsibility
- Fully work from home position based in Ireland
Our Recruitment Process
- 45 min Teams interview with the Recruitment Team
- 60 min Teams interview with the Hiring Manager
- 60 Min Team Interview with SLT
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About Us
Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven insight with a strong human focus.
Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them.
Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia.
We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences.
At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.
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