ISS Facility Services UK
Business Development Director
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BUSINESS DEVELOPMENT DIRECTOR (PRIVATE SECTOR)
Contract: Commercial
Location: Canary Wharf, London (E14 9SH)
Hours of work: 40 hours per week - hybrid
Contract Type: Permanent
We are seeking a Business Development Director to lead client engagement and develop new business opportunities across the Private Sector.
The successful candidate will play a key role in driving growth by identifying opportunities for integrated facilities services and building relationships with senior decision-makers.
Job Description
We are looking for a commercially focused individual to create a strong pipeline of prospective clients, work closely with operational and commercial teams, and develop winning strategies that demonstrate how ISS can support customer needs and business objectives.
Key Responsibilities
- Develop and deliver a targeted business development strategy to secure new key account clients across sectors including Banking & Financial Services, Professional Services, Manufacturing, Technology, Life Sciences, and Corporate Real Estate.
- Build and maintain executive-level relationships with key decision-makers, including CEOs, CFOs, COOs, Procurement Directors, Workplace Leaders, and Property Executives.
- Create and manage a strong pipeline of qualified opportunities aligned to growth objectives.
- Act as a trusted advisor, demonstrating insight and a strong understanding of workplace and facilities management challenges.
- Identify market opportunities, customer challenges, and industry trends to position solutions effectively.
- Lead strategic customer engagement from initial contact through to opportunity qualification and bid mobilisation.
- Represent the business at industry events, networking forums, and customer engagement activities to strengthen market presence.
- Develop account-based growth strategies for target prospects, mapping stakeholders and influencing buying decisions.
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About You
- Self-motivated, highly proactive, and resilient, with a strong drive to achieve ambitious growth objectives.
- Deep knowledge of the UK facilities management and outsourcing marketplace - including customer buying behaviours, procurement approaches, and market trends.
- Strong understanding of commercial and operational models for large, complex outsourced service contracts within facilities management, workplace services, property, hospitality, or broader business services sectors.
- Proven experience engaging and influencing senior stakeholders and C-suite decision-makers within large private sector organisations.
- Experience working within matrix organisations and coordinating multi-disciplinary teams.
- Exceptional relationship-building and networking skills.
- Strong commercial acumen with excellent opportunity qualification and pipeline management capability.
- Credible presenter and communicator, able to engage confidently at board level.
- Strategic thinker with the ability to identify market trends and translate insight into action.
- Strong stakeholder management skills and the ability to influence at all levels.
- Collaborative approach, able to work across multiple teams while maintaining focus on delivering results.
- Good understanding of the end-to-end sales cycle for large FM opportunities and how client insights contribute to competitive proposals.
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Additional Information
- Full UK driving licence required.
- Regular travel is an essential part of the role.
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
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