LAB
Business Development Manager
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BUSINESS DEVELOPMENT MANAGER
Remote with occasional travel
Salary: £50,000+ DOE
Full-time (37.5 hours per week)
About LAB
We’re a company that cares about the humans behind the tech.
At LAB, we believe in the power of digital to reshape the world for good. That belief drives the work we do every day, and we're proud to support our team as they create innovative solutions that make a real impact for our clients.
As part of the Human First Collective, alongside Reflect Digital (digital marketing) and Aspiration Digital (our non-profit digital skills conference for students), we’ve built a culture that encourages people to love what they do and do what they love. We’re deeply committed to the growth and development of our people, and we take pride in creating an environment where everyone can thrive.
Our shared mission is grounded in a deep understanding of human behaviour, which we apply to the design and delivery of digital solutions that challenge the norm and help reshape the digital world. With a broad portfolio of work, from major household brands to disruptive startups, and internal initiatives aimed at making the world a better place, every day brings new challenges, opportunities, and inspiration.
Our Core Values
Our values are the driving force behind our business success, empowering our team to make informed decisions with integrity:
- People First. Always: We truly believe our agency is only as strong as our team. We lead with empathy, transparency, and high trust, respecting boundaries and treating everyone with dignity. To us, data isn't just numbers on a screen; it represents real people and families.
- Growth Fuelled by Curiosity: We don’t just accept a brief; we interrogate it. Curiosity drives our growth mindset, pushing us to challenge assumptions, prioritise critical thinking over rigid processes, and learn fast.
- We Win Together: Success is a shared victory. We operate as a true extension of our clients’ teams, balancing individual freedom with open collaboration to produce award-winning work with real-world impact.
We’re looking for a high-performing Business Development Manager—someone with the commercial instinct, gravitas, and creative spark to own our growth story and run with it.
What You'll Be Doing
This isn’t a hand-holding exercise; it’s a high-autonomy launchpad. You will own our entire new business engine: hunting down incredible opportunities, crafting narratives that captivate, and turning strategic conversations into lasting commercial partnerships.
Owning the Deal & Driving Growth
- Take full ownership of the sales journey from initial spark to closed deal, backed by total independence and trust.
- Build and execute your own proactive outbound strategy, targeting high-value brands that match our values and ambition.
- Take centre stage in pitch rooms: build powerful commercial narratives, rally internal specialists, and deliver proposals with authority and flair.
- Use sharp commercial instinct to qualify inbound leads, focusing your energy where we can add real, transformational value.
- Shape pricing strategies that demonstrate high value to clients while protecting our team's hard work and agency margins.
- Keep our CRM clean, reliable, and acting as the strategic source of truth for the entire business.
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Building Brand Voice & Market Authority
- Team up with our Marketing Director to design smart outreach, from high-converting campaigns to hosting engaging webinars.
- Become a prominent voice in the market by writing insightful blogs, guides, and guesting on podcasts (especially within the Leisure and Tourism tech space).
- Step out as the face of LAB at senior industry events, conferences, and our own hosted gatherings.
- Bring fresh, real-world market intelligence back to the agency team to keep us steps ahead of the competition.
Championing Tech Ecosystem Partnerships
- Work directly alongside executive leadership to nurture strategic relationships with heavy-hitter tech partners.
- Collaborate with partner channel managers to spark co-selling opportunities, joint marketing, and reciprocal referral streams.
- Ensure LAB stays top-of-mind as the go-to implementation expert when tech partners encounter ambitious client briefs.
- Maintain partner tiers, certifications, and joint case studies to maximise visibility and mutual wins.
What You'll Bring To The Table
- Sales Craft: Proven experience qualifying, managing, and closing deals in a fast-moving B2B agency environment.
- Commercial Gravitas: Sharp instincts for value-based pricing, storytelling, and protecting project margins.
- Ecosystem Acumen: Confidence navigating DXP and headless CMS tech partnerships and leveraging joint partner pipelines.
- Proactive Energy: A natural self-starter with effortless communication skills, high CRM discipline (HubSpot/Salesforce), and authentic warmth.
What We Offer You...
We believe that taking care of our team means offering real flexibility, great time off, and meaningful health and growth benefits. Here is what you can expect when you join LAB:
- Flexible Working Patterns: Enjoy a 4-day work week option (compressed hours) along with full remote working (UK-based) and flexible core hours to suit your life.
- Generous Time Off:
- 28 days' annual leave (excluding Bank Holidays).
- Your Birthday Off every year.
- 1 Paid Charity Day per year to support a cause close to your heart.
- Christmas Slow-Down: Agency slowdown between Christmas and New Year so everyone can rest properly.
- Health & Wellbeing: Private Healthcare plan through Vitality, packed with rewards, wellness perks, and comprehensive health coverage.
- Learning & Development: Clear growth paths and opportunities to get involved with collective initiatives like Aspiration Digital.
- Work Anywhere policy
- Human-First Culture: A supportive environment that respects boundaries, encourages honest feedback, and prioritises your mental health and work-life balance.
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How to Apply
Ready to join a team that puts people first and builds tech that matters?
Just click "Apply", complete the application form and send over your CV.
We look forward to hearing from you!
Diversity and inclusion are at the heart of what we value as an organisation. LAB is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At LAB, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Interview process - What to expect.
This is a more detailed breakdown of our interview process and what to expect at every stage. As stated above, if you need any reasonable adjustments to be made to this process, please let us know at the application stage.
- Cultural Interview with People Director & Hiring Manager (Managing Director) interview via Google Meet - 1 hour
- Task Stage - A task is set in advance, and then a task Interview via Google Meet - Approximately 1.5hrs
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